Energy Adviser

2 months ago

Leeds, United Kingdom Scope Full time

Job details

**Job reference**

REQ002213

**Date posted**

31/01/2023

**Application closing date**

28/02/2023

**Location**

Leeds Office/Remote Worker

**Salary**

£23,635 per year

**Package**

Be a disability gamechanger, 27 days holiday per year, Flexible working, Discounts at gyms, restaurants and more

**Contractual hours**

35

**Job category/type**
- BlankEnergy Adviser

**Job description**

You will be responsible for delivering this service to customers.You will manage a personal caseload and provide practical advice that may be required for your diverse customer base.

If you do not already have the qualification, you will be trained to a Level 3 Award in Energy Awareness.You will then work with our content team and partners to create the scripts and content needed to support customers.

**Fixed term until end of March 2023 - 35** hours per week**

**The hours for this role will be varied over shift patterns from 8am to 8pm Monday to Friday.**

**Full job description**

**About you**

You will have excellent communication skills both verbal and written and be able to demonstrate experience in a customer facing role including experience of supporting customers remotely online and by telephone. You will have demonstrable experience of providing mentoring or similar support.

Showing empathy and being able to respond positively to change while being able to deal effectively with conflicting priorities will allow to succeed within this role.

It is essential that you have a good working knowledge of IT including Microsoft Office Products and are confident user of digital technology demonstrating a positive approach to the adoption of innovative products and tools.

It is desirable that you have a good knowledge of energy and water advice.

You will bring drive and enthusiasm to your role and can demonstrate that you care passionately about improving the lives of disabled people and their families.

The hours for these roles will be varied over shift patterns from 8am to 8pm Monday to Friday.

**Our values are being pioneering, courageous, connected, open and fair**

By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.

Find out more about asking for adjustments at interview.

**Equality, diversity and Inclusion**

Equality and inclusion are at the heart of everything we do. We want to seize every opportunity to build a truly diverse and inclusive workplace.

We work hard to ensure that we are making exciting opportunities available to all, and everyone feels valued, heard and respected so that we continue to build a high performance, high engagement culture.

**Scope Benefits**

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

- 27 days holiday plus Bank Holidays
- Flexible, hybrid and remote working options
- Pay progression at 6 months and 2 years
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, race and LGBTQ+
- Discounted gym membership, cycle to work scheme and much more.**Who we are at Scope?**Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change.

**Who we are at Scope?**

Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change.

**How to apply**

If you want to become a Disability Gamechanger, we'd love to hear from you.

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