Administrator - 5223764

**Job purpose**

The post holder is responsible for providing senior administrative and technical support for the service as a whole, supporting the delivery of all PSH work areas. Responsible for work of a significant or complex nature covering Complaints, HMOs and Empty Homes and the current Service Plan and Team objectives.

To be the interface between customers and officers providing a first class, accurate and friendly first response to a diverse range of daily enquiries and issues.

The post holder will contribute to the smooth operation of the team support service which is vital to contribute to the protection of the health, safety and welfare of occupiers in rented accommodation including the most vulnerable members of society and tackling the detrimental under use of long term empty properties and associated environmental impacts.

**Accountabilities**

1. Manage and maintain a case load of between 20 and 30 housing service requests each month.

b. To sign post complainants to other organisations who may be able to help the tenant, for example, Cornwall Housing’s Information and Advice and Housing Options teams, Fire Service, Police, etc. The role holder must understand what each service/organisation does and how they may be able to help.

c. To guide the complainant through the complaints process discussing what needs to happen at each stage and what risks there may be, i.e not following the complaints process may result in no protection from retaliatory eviction.

**Knowledge, skills & experience**

Educated to NVQ 3 level, or possesses relevant vocational/professional qualification, or demonstrates relevant experience

Ability to problem solve and act on own initiative.

Clear and pleasant telephone manner

Ability to set up basic spreadsheets and use/manipulate more complex spreadsheets

Good Numeracy skills

Ability to deal with correspondence and compose routine letters

Demonstrate ability to use own initiative work with limited supervision and accept responsibility for own work

Demonstrate ability to work to strict deadlines, organise and prioritise own workload effectively

Experience of dealing with difficult customers and problem solving

**Job Types**: Full-time, Permanent

**Salary**: From £12.00 per hour

Schedule:

- No weekends

**Experience**:

- Administrative: 4 years (required)

Work Location: One location