Administrator - 5223764

Technical Support Officer

**Job purpose**

The post holder is responsible for providing senior administrative and technical support for the service as a whole, supporting the delivery of all PSH work areas. Responsible for work of a significant or complex nature covering Complaints, HMOs and Empty Homes and the current Service Plan and Team objectives.

To be the interface between customers and officers providing a first class, accurate and friendly first response to a diverse range of daily enquiries and issues.

The post holder will contribute to the smooth operation of the team support service which is vital to contribute to the protection of the health, safety and welfare of occupiers in rented accommodation including the most vulnerable members of society and tackling the detrimental under use of long term empty properties and associated environmental impacts.

**Knowledge, skills & experience**

Educated to NVQ 3 level, or possesses relevant vocational/professional qualification, or demonstrates relevant experience

Ability to problem solve and act on own initiative.

Clear and pleasant telephone manner

Ability to set up basic spreadsheets and use/manipulate more complex spreadsheets

Good Numeracy skills

Ability to deal with correspondence and compose routine letters

Demonstrate ability to use own initiative work with limited supervision and accept responsibility for own work

**Job Types**: Full-time, Fixed term contract, Temp to perm
Contract length: 6 months

**Salary**: From £12.00 per hour

Schedule:

- Monday to Friday

**Experience**:

- Administrative (required)

Work Location: One location