Senior Tenancy Progressor

4 weeks ago

London, United Kingdom Knight Frank Full time

Reference No- 27876- Job Title- Senior Tenancy Progressor- Type- Permanent- Salary Range- Competitive- Division- Residential- Sub Division- Residential Lettings- Department- Relocation & Corporate Services (10000185)- Location- 55 Baker StreetWe are looking for a collaborative Tenancy Progressor to join our Residential Lettings division to support our local offices.

**ABOUT KNIGHT FRANK**

**ABOUT THE ROLE**

Reporting directly to the Tenancy Progression Manager, this role provides support to both the Relocation & Corporate Services and Lettings Completion Solutions departments offering a bespoke service tailored to international and domestic businesses, family offices and HNWIs; as well as a ‘one-stop-shop’ to buyers of new build residential apartments across London and the Home Counties.

This role requires an individual with the ability to communicate and deal with others at all levels in a polite, professional, friendly, and helpful manner, both face to face and over the telephone; and to be flexible, confident, self-motivated, organized, and pro-active with good computing skills and excellent administration skills.

**RESPONSIBILITIES**

**Deal Administration**
- Verifying data quality and compliance of work received
- Carrying out due diligence checks on Tenants, Occupiers and other Relevant Persons prior to the start of the tenancy
- Drawing up Tenancy Agreements
- Setting up rents and charges, producing initial invoice and tracing funds received
- Communicating with internal teams, Landlords, Tenants, Occupiers and other Relevant Persons
- Arranging inventory and check in
- Assisting to queries from Tenants, Landlords and Relevant Persons on tenancy paperwork
- Requesting and collecting references from approved reference provider or independent references from accountants, solicitors etc, guiding Tenants through referencing process and explaining referencing to Landlords.
- Arrange Right to Rent checks with Tenants/Occupiers and office
- Protecting Deposits under the Tenancy Deposit Scheme
- Liaising with Knight Frank Promise Safety Team to ensure safety certificates are valid and sent to the appropriate parties
- Working with internal teams to support in new tenancies, including tenant changeovers, landlord changeovers, addendums and deeds of surrender
- Keeping a record of important documents and maintaining the organization of files
- Working to tight deadlines to move in prospective Tenants whilst under pressure
- Providing Prescribed Information to all Tenants and Relevant Persons prior to the start of the tenancy
- Recording smoke alarm confirmation on first day of tenancy
- Sending safety certificates to all Tenants and Occupiers prior to the start of the tenancy
- Raising suspicious activity to, and liaising with, Money Laundering Reporting Office

**Best Practice**
- Display knowledge and ensure compliance of best practice
- Ensure correct naming conventions are used on all property files
- Ensure accurate notes are maintained on all property files
- G: drive organization and maintenance
- Keeping up to date with current legislation relating to the Lettings industry

**General**
- Prepare updates for weekly and monthly meetings with internal teams
- Attend and support teams with client meetings

**Information Security**
- Liaise & raise security incidents or weaknesses with the Security Analyst
- Display knowledge of GDPR regulations
- Dealing with sensitive information whilst following Data Protection guidelines

**Customer Experience**
- Champion the customer experience
- Assist Department Head with implementation of Customer Experience initiatives
- Communicate and deal with internal and external customers at all levels in a polite, professional, friendly, and helpful manner, both face to face and on the telephone

**Senior Responsibilities**
- Higher capacity for deal numbers
- Dealing with larger clients adapting to client processes
- Buddying up and training new starters and carrying out checks on quality of work
- Assisting team members and internal teams with complex queries
- Checking and assisting with drafting special clauses
- Stakeholder for projects and reviews of processes and procedures
- Engaging with all lettings teams and departments outside of their assigned offices
- Setting examples to more junior members through contributions in team meetings - Lead by example

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