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Customer Technical Support Advisor
1 month ago
As a Customer Technical Support Advisor, you will be logical and methodical in your approach to our customer queries, as well as being decisive in your decision-making.
Changes are made to the content and functionality of our website and as an advisor you will play an integral part in testing these changes. You will be responsible for investigating if an issue is isolated or widespread and subsequently raising your findingsvia the correct channels.
Full training will be provided for successful applicants. This position is offered on a full time basis requiring a flexible approach, working any five days from seven including evenings and weekends.
We offer a competitive salary, career progression, generous bonus scheme and a wide range of other benefits.
This role is eligible for inclusion in the Company’s hybrid working policy where you will have the option to work up to three days a week from home.
Successful applicants will need to provide proof of eligibility to work in the UK.
**Preferred Skills, Qualifications and Experience**:
- Strong drive to succeed.
- Keen eye for detail to investigate and test issues.
- Logical approach to problem solving.
- Ability and enthusiasm to learn new skills.
- Excellent written and verbal communication skills.
- Self-motivation with the ability to manage own workload.
**Main Responsibilities**:
- Providing excellent service by resolving customer technical issues affecting our products and services.
- Carrying out proactive testing to ensure products are working as expected
- Completing reactive testing to replicate customer issues and determine the impact.
- Investigating, identifying and documenting customer and operational issues raised as a result of customer contact or in-house testing.
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