Citrix Consultant

Mode of employment: Permanent
- Rates : £53000

No. of requirements : 1
- Location : Edinburgh ,UK

DaaS mgnt/Citrix VDI L2 Administrator

Position Summary

The position is within State Street Distributed IT Operations team, providing support for Digital Work Place Virtualization (Daas/VDI) which is a critical role within the organization.

This role is to Support Citrix infrastructure and provide support to domestic & international environment/customers. 24X7X365 Support environment. SME-level skills in implementing & supporting Citrix XenApp\XenDesktop\VDI\WVD\ (Citrix Virtual Apps and Desktops) in both VMware ESX and Microsoft Azure environments with in depth knowledge on SQL, SCOM, VM and Storage around various VDI environments.

Key Technical Skills Required

1. Citrix XenApp 6.5 and 7.15, 7.1X (Primary)

2. Citrix PVS 7.X or higher

3. Citrix App Layering

4. Microsoft App-V 5.0 or higher

5. AppSense/Ivanti

6. Windows Server 2008, 2012, 2016

Primary Skills Required

Experience in supporting Virtualization (primarily Citrix XenApp 6.5, 7.1X).

Good Exposure in supporting Citrix PVS infrastructure Exposure to Citrix App Layering is preferred Should have worked on Appsense\Ivanti & MS APP-V Infrastructure Support Exposure to both Desktop and Server virtualization.

Basic understanding of storage and connectivity fundamentals.

Able to work with the SMEs to drive major incidents and work towards RCA.

Able to establish and run good operations and governance practices.

ITIL Aware (Incident/Problem /Change Management). Good team player.

Manage SLA and Availability of Services.

Project management experience for IT infrastructure management.

5-8 years of experience

Certifications:
Citrix Cloud Certifications (Microsoft Azure certifications preferred) CC-VAD-CC CC-VAD-MA CCE-V CCP-V CCA-V CCA-N

Qualifications:
Any Engineering/Diploma/BSC/MCA/MCM (with IT specialization) or equivalent degree

Certification in MCP/CCA must Secondary

**Skills**:Excellent communication (written/oral) & presentation skills.

Strong Problem Solving and Analytical skills.

Ability to interact with internal/external clients and handle escalations.

Highly committed to meet the business objectives.

Ability to build and maintain strong working relationships.

VMWare Server Virtualization (Good to have).

Good understanding of storage (Good to have).

(1.) To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.

(2.) To provide support for on call escalations orL3 level support and doing incident and problem management

(3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviews or participation in hiring drives.

(4.) To adhere to quality standards, regulatory requirements and company policies

(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

(6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

DaaS mgt.User & Image mgt activity ( ADDITIONAL DETAILS)

1 Installation/Configuration/Managing XenApp & XenDesktop (version 7.15 LTSR)

2 Good exposures to managing XenDesktop with HA at multiple sites

3 Creation of VMs and knowledge of provisioning using Citrix Provisioning Service (PVS)

4 Strong PVS knowledge along with hands-on

5 Installation/Configuration Xen Desktop (7.15 LTSR)

6 Publishing / Streaming Applications via Ivanti Management

7 Advanced knowledge of AppSense/ Ivanti Management

8 Advanced knowledge and working experience with scripting (PowerShell)

9 Advanced knowledge of Citrix StoreFront

10 Advanced knowledge and work experience with Citrix NetScaler with Access Gateway Configuration

11 Basic understanding of NetScaler (MPX, VPX, SDX) ADC

12 Day to day handling Citrix Issues/Citrix Farms

13 Exposure with App-V streaming

14 Hands-on with Citrix Cloud

15 Maintenance/administration of Citrix XenApp Server

16 Profile Management and personalization through Ivanti Environment Management

17 Basic understanding of Windows Server (2008, 2012, 2016, 2019)

18 Hands-on with Nutanix, vCenter/ESX, and clustering

19 Knowledge for Stratusphere Monitoring Tool

20 Basic understanding of Login VSI

21 Good Diagnostic/troubleshooting and analytical skills

22 Capacity Management / Resource Management

23 Client Interaction and Presentation Skills

24 Refined communication and impressive representation skills

25 Roster Creation

26 Thorough understanding of ITIL Processes inclusive of (Incident/Change/Problem Management)

27 Deep Diving ability for conducting RCAs (Root Cause Analysis)

28 Team Handling Skills/Behavioral Understanding/People Management Skills

Ivanti Profile management

Implement & Support complete profile Management using Ivanti /AppSense

Install, Configure & Monitor Ivanti / AppSense Environment manager

Install & Manage Li