Housing Officer
1 month ago
**Housing Officer (Housing Advice)**:
- Date: 27-Feb-2023- Job Location: GloucesterThis is a Gloucester City Council job.
- Job Title: Housing Advice Officer
- Job Location: Gloucester
- Salary: £23,620 - £25,409 per annum
- Hours per Week: 37 hours
- Contract Type: Permanent
- Closing Date: 19.03.23
- Job Requisition Number: 5526
- This post is open to job share
**Opportunity**:
The Housing Services Team are looking for a Housing Advice Officer who will be the first point of contact for our customers and will provide the initial advice and guidance on a range of housing related matters.
**About you**:
We are seeking an individual who has sound administrative skills, have an ability to show empathy and passion with excellent communication and customer-care skills. The ability to work well under pressure, along with a commitment to working flexibly within in a busy team environment, while we will provide you with opportunities to undertake relevant training to help you develop in your role and further progress your career.
**Skills and experience**:
- Good customer service
- Ability to listen to and empathise with clients
- Able to remain calm when dealing with customers who have complex and personal needs
- Able to accurately record factual information
- must be confident in using IT based systems
**Employment Benefits**:
- Flexible and hybrid working
- Excellent pension scheme
- Generous annual leave entitlement
- Options to purchase additional annual leave
- Regular job-specific training
- Cycle to work scheme
- Health and Wellbeing Support
Gloucester is a small, historic, and vibrant city on the edge of the Cotswolds and conveniently located along the M5 with good transport links to the rest of the country. Our offices are based in the City Centre.
Closing date: 19.03.23
Interviews will take place w/c: 27.03.23
**Additional Information**
To access the Job Profile, please follow the link below:
- Housing Advice Officer Job Profile
It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
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