Technical Support Advisor

3 weeks ago

Thame, United Kingdom CPM Full time

**Description**:
**Our Client**

Diageo is a global leader in beverage alcohol, with an outstanding collection of over 200 brands and sales in more than 180 countries. Their portfolio has remarkable breadth across spirits and beer. From centuries-old names to the latest innovations, they are building the very best brands.

**We Care**: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.

**We´re Curious**: Proactive approach to problem-solving and a “can do” attitude.

**We Achieve Together**: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

**_What you’ll be doing?_**
- To handle all contacts, including challenging technical calls, to a high standard
- To spend time ‘in the field and office’ with a Diageo Engineer to fully understand the Guinness quality processes & to gain an in-depth knowledge of ‘bar and cellar’ set-ups
- To take part in our Guinness accreditation program to become certified as a product and technical expert
- Attend training and briefing sessions (internally and externally) as necessary to gain an understanding of Client and Contact Centre requirements and to continuously develop fundamental skills

**Requirements**:
**_ What skills & experience you’ll bring to us?_**
- Educated to GCSE/O’Level standard including Maths and English
- Confident telephone manner, including good communication and listening skills
- A genuine passion for delivering outstanding customer/client service
- Strong administrative skills with a keen eye for detail
- A professional outlook and proactive approach to problem solving
- You are very well organized and have excellent interpersonal skills
- You know how to work within a team
- Accurate in data capturing
- Computer literate

**Benefits**:
**_ What do we offer?_**
- **Contract**:Permanent contract (6-month probation period)
- **Full-time**: (37.5 hours/week)
- **Working days/Hours**:Mon to Fri, shift between 8 am & 6 pm with rotational Sats (9 am-5 pm), Suns and BH (9 am-3 pm) - Lieu days are given.
- **Salary**: - £22,000 per year + bonus based on performance vs. KPIs
- **Hybrid Model**: 2 days office/ 3 days home (with additional time expected in the office for training and meetings)
- **Life Cover** (Communications/advisors 1x Salary)
- **Flexible Benefits Platform** - offering access to a confidential Employee Assistance Programme that can help you to run your life a little more smoothly. It is easy to access via telephone, online, or app and offers practical information and advice covering a range of topics affecting health, family, money matters, and work.
- Cycle to Work Scheme
- Company pension
- Go for it Scheme - Health and wellbeing scheme providing an annual contribution towards a purchase or activity which contributes to your health & wellbeing.
- Give & Gain Scheme - 2 days a year to complete voluntary or Charity work
- Long Service Awards
- Refer a Friend Scheme
- Start Date **Who we are**

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

**#**wecare**#**wearecurious**#**weachievetogether

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