Product Specialist

3 weeks ago

Darlington, United Kingdom HC-One Limited Full time

As Product Specialist, within the IT Solution product team, you will work alongside the business building product roadmaps, and backlogs and helping prioritise work and ensuring maximum value.
Your main activities will include:

- Working collaboratively with the business to ensure roadmaps and backlogs are created, defined, and understood and implemented accordingly
- Implementing change across a wide range of products, ensuring work is planned and coordinated across the wider team
- Providing business support on complex incident and problems
- Ensuring systems are monitored to ensure any specified SLA’s are met
- Analysing market and competition data to create products to match and surpass industry standards
- Helping define product requirements for the development teams and/or 3rd party suppliers to bring new products to market or to enhance existing
- Managing testing to detect and fix issues to make improvements
- Gathering feedback to further improve the product
- Tracking product performance
- Being a strong advocate of agile across the wider business
- Talking to users and gather requirements
- Communicating with various stakeholders including designers, engineers, developers, and SME’s including both internal and external stakeholders
- Managing the product lifecycle from initial request to delivery to the business
- Supporting users by developing documentation and assistance tools.
- Developing a good working knowledge of the functionality and data structures within the HC-One IT systems.
- Working as part of an agile development team
You will have excellent communication skills and an ability to demonstrate working products to the customer and to other relevant stakeholders, with experience in supporting customer needs and a great attitude for solving problems and making customers livesas easy as possible.
Ideally you will have experience in working in an agile team, with experience in the ability to prioritise work based on value against effort and to meet deadlines and excellent documentation skills covering technical elements as well as user instructions.
Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are requiredto attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.
HC-One offers professional residential, nursing and specialist dementia care for older people. We aim to be the first choice care home in each community for Residents and Colleagues; we will achieve this mission through providing the kindest possible care toResidents in over 280 care homes across the United Kingdom.
We are very proud of our outstanding team at HC-One. They are caring, warm-hearted and professional people who have a clear understanding of our Residents individual needs, choices and wishes.
We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-Onefamily.
**What HC-One offer**
Complimenting your salary, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career we will invest in you and you will enjoy additional support and benefits including:

- Award-winning learning and development
- 25 days annual leave
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
- GP online - providing around the clock GP consultation via an interactive app - available to you and your children under 16
- Colleague discounts - Access to over 1600 high street discounts including carefully selected discount partners
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues

We want you to have an amazing experience working at HC-One, starting with our commitment to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

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