Technical Support/network Administrator
4 weeks ago
**Company description**
A small friendly company providing telecoms solutions to other businesses and end users.
**Job description**
- Network administration
- Finding personalised telecoms solutions to suit customers’ needs
- Provision of VoIP/digital phone services
- Create and maintain customer configurations
- Remote support using software such as GoToAssist, Team Viewer
- In person site visits to maintain equipment, fix issues and install new systems
- Keeping up-to-date, accurate records of equipment configurations and logs
- PC software installs and maintenance
- Server backups and documentation
**Person specification**
Relevant experience is essential, good working knowledge of networking and VoIP are essential, it would be an advantage if you are familiar with virtual machines and VoIP servers such as Asterisk.
- Organised and logical
- Creative problem solver
- Must be IT Literate
- Advanced understanding of IT
- Good understanding of Networking and servers
- Graduate, NVQ, HND in a related course or equivalent experience with IT systems
- Willingness to take charge of customer problems and finding solutions
- Friendly, good sense of humour and patience
- Excellent telephone manner and good written communication skills
- Proficient with Microsoft Word, Excel and Outlook
- Familiar with Google Drive and Apps
- Ability to multitask and deal with changing priorities
- Eager to pitch in and help out with office projects, willing to undertake other office tasks as and when required
**Job Types**: Full-time, Permanent
**Salary**: £26,000.00-£36,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Flexitime
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Application question(s):
- Will you be able to reliably commute to Alton, GU34 2PZ for this job?
**Experience**:
- Computer networking: 2 years (preferred)
Work Location: Hybrid remote in Alton, GU34 2PZ
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