Waiting List Administrator

3 weeks ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

Band 3

**Main area**
- Pain Management
- **Grade**
- Band 3
- **Contract**
- Permanent
- **Hours**
- Full time - 37.5 hours per week
- **Job ref**
- 164-5314477**Site**
- Nottingham City Hospital
- **Town**
- Nottingham
- **Salary**
- £22,816 - £24,336 per annum
- **Salary period**
- Yearly
- **Closing**
- 05/06/2023 23:59Job overview

As part of a team, the post holder will be responsible for the management of the inpatient and day case waiting lists for a delegated number of consultants at Nottingham University Hospitals NHS Trust, in accordance with Government Access Targets and Trust’s Access Policy. Also ensuring that there is an efficient and effective use of available resources at all times.

Main duties of the job

The post holder will book elective TCI dates and associated clinics. The post holder will also play a key central role within the service and is required to work in close liaison with NHS colleagues, patients and the general public.

Working for our organisation

Our organisation is driven by our strategic objectives and organisational values and we look for people who are strongly aligned with them.

We are committed to providing a patient-centred, responsive service and this vacancy would suit someone who can demonstrate a commitment to the NHS and the values and behaviour standards of the Trust.

Our Team is tight knit and work extremely well together. We are a supportive and friendly team who all enjoy the role we play within the NHS.

Detailed job description and main responsibilities
- Responsible for adding/removing patients to the NUH waiting list and co-ordinating/booking their admission to hospital, using hospital IT systems e.g. Medway PAS/Bluespier
- Ensure patients are added to correct waiting lists using hospital standard operating procedures.
- Working to agreed protocols to negotiate patient admissions for inpatient and day surgery procedures and minor procedure treatments.
- Provide appropriate confirmation letter of TCI to patient, along with any relevant supporting information.
- Ensure all relevant patient information is recorded on the Trust’s IT systems and updated accordingly in line with Trust Access Policy and Procedures.
- Ensure RTT patient data is accurate at all times
- Amend patient information and admission requirements in line with pre-operative assessment information/findings.
- Produce speciality theatre lists for multi-disciplinary scheduling meetings, attend meetings, and undertake all required follow up actions to support patient admission
- Ensure adherence to the Trust Waiting List Policy with regard to National and Trust Targets for waiting times.
- Provide non-clinical advice regarding hospital admission to patients seeking further advice from the Consultants or lead nurses as required.
- Be responsible for adherence to the Trust Access Policy with regard to National and Trust Targets for waiting times
- In conjunction with the appropriate managers liaise with external healthcare providers to facilitate the timely admission of patients.
- Be responsible for identifying potential breaches against Trust waiting list targets, and taking timely and appropriate action to avoid the breach, including 28 day target for cancelled ops.
- Liaise with clinical staff to ensure the availability of any specialist equipment as required.
- Ensure any patients who have not responded to letters, or do not attend are contacted in line with the Trust Waiting List Policy.
- Work flexibly and provide cross cover for colleagues in the Directorate.
- Undertake any other duties and responsibilities, which may reasonably be required.
- Participate in appraisals and personal reviews and work to achieve agreed set objectives.
- Participate in appropriate training and development activities.
- Participate in team, professional and personal development activities.

Person specification

Training & Qualifications

Essential criteria
- Good command of the English language - both written and spoken. GCSE Level or equivalent standard in Maths/English
- NVQ Level 2/3 Business Admin

Desirable criteria
- Experience of hospital systems such as MEDWAY NOTIS and Medical Office.

Experience

Essential criteria
- A recent past NHS experience
- Demonstrate knowledge of waiting list processes
- Understanding of the importance of confidentiality

Desirable criteria
- 18 week RTT knowledge and experience

Communication and relationship

Essential criteria
- Ability to develop good working relationships with medical and other hospital staff at all levels
- Willing and able to work as part of a team
- Ability to prioritise workload and use own initiative
- Ability to communicate verbally in a clear and effective way both face to face and on the telephone

Planning and organisation

Essential criteria
- Works within prescribed deadlines
- Consistently works to high standards
- Demonstrates an ability to organise own work schedule

Physical skills

Essential criteria
- Frequent use of VDU e

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