Complex Caseworker

4 weeks ago

Birmingham, United Kingdom Solicitors Regulation Authority Full time

Contract Type 1
Fixed Term Contract / Secondment
- Contract length 1
12 months
- Working Pattern 1
Full time - flexible working may be considered
- Working Hours 1
35 hours per week
- Salary 1
£ 38,680 per annum
- Location Options 1
Hybrid - home based and Birmingham
- Function Type 1
Regulation
- 1

**Complex caseworker opportunity in Client Protection**

Client Protection is offering a 12-month complex caseworker vacancy within the compensation fund teams.

**What is in it for you**
- Play your part in protecting the public and upholding the public interest
- Work on high profile, high value or contentious investment cases
- Showcase your excellent casework, analysis and investigation skills
- Join a small, friendly and supportive team

**The role**

As a complex caseworker, you will be responsible for your own caseload which includes a diverse portfolio of high-volume moderate matters to assist the compensation fund teams, as well as handling a large group of related complex cases with following responsibilities.
- Draft first-rate reports, make appropriate and justified recommendations in a consistent way.
- Present confidently the rationale behind your decisions to senior stakeholders.
- Build good relationships, communicate effectively and work collaboratively and liaise with relevant teams in the SRA to share information to protect consumers.

You will have a case working background, often dealing with difficult or document-heavy matters. Having knowledge of the compensation fund rules will be advantageous but support will be provided to the successful applicant.

**What we are looking for**
- Experience of complex case management in claims, legal or insurance (or comparable) environment
- Strong regulatory / investigation experience
- Experience of making proactive decisions making sound conclusions based on clear rationale demonstrating a good sense of risk-based judgement
- Ability to draft high quality reports with recommendations to deadline
- Ability to vary communication to the audience and explain technical information and complex issue simply both in writing and orally.

**Useful and additional information**

This role would be on a fixed term contract basis for 12 months. There is a full role profile included at the bottom of this advert.

This role will be based in our Birmingham office up to two days a week, and from home the rest of the week.

**To apply**

Closing date of this advert is 27 November 2023 at 23:55.

**Essential**:

Experience of complex case management in claims, legal or insurance (or comparable) environment
- Strong regulatory / investigation experience
- Experience of making proactive decisions making sound conclusions based on clear rationale demonstrating a good sense of risk-based judgement
- Ability to draft high quality reports with recommendations to deadline
- Ability to vary communication to the audience and explain technical information and complex issue simply both in writing and orally.
- The SRA is the independent regulator of solicitors and law firms in England and Wales, protecting consumers and supporting the rule of law and the administration of justice. We do this by overseeing all education and training requirements necessary to practise as a solicitor, licensing individuals and firms to practise, setting the standards of the profession and regulating and enforcing compliance against these standards.
We offer an inclusive, supportive and friendly working environment and the chance to develop your career within a professional organisation. We are committed to the health and wellbeing of staff, helping everyone to strike a good balance between personal and professional life.
Additionally, we provide a generous flexible benefits package, including gym membership with a tax only cost, an excellent defined contribution pension scheme and an additional 3% of annual basic salary upon successful completion of probation.
1

**Vacancy closing date: 27/11/2023, 23:55**

**The Solicitors Regulation Authority is an Equal Opportunities Employer.**

**Diversity and inclusion is central to everything we do. We are actively committed to promoting and participating in good practice in the way that we attract, recruit and retain staff.**

**Everyone is encouraged to bring their whole self to work because we appreciate the value that a truly diverse workforce brings to an organisation. We celebrate difference, recognising the benefits this brings to our inclusive culture, including age, disability, gender identity and expression, religion, race, sex, sexual orientation and socio economic background.**

**We are a Stonewall Top 100 Employer, a member of ENEI, a disability confident employer and we are happy to talk flexible working.

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