Travel Consultant

7 months ago

York, United Kingdom Inntravel Full time

Inntravel is a widely respected, leading provider of ‘at your own pace’ self-guided walking, cycling and other activity holidays across Europe. This is an exciting time to take on a role with us as we are benefiting from long-term investment to achieve ambitious growth targets, deliver digital transformation projects and retain our place as market leader in the self-guided walking holiday market.

You will be part of our bright future, our mission envisions our holidays serving as catalysts for personal growth, environmental awareness, and fostering meaningful connections with both nature and people.

We put people at the heart of everything we do and are proud of the extensive benefits we offer.

This is a hybrid role with a minimum of 2 days per week in our Whitwell-on-the-Hill office, but remote working will also be considered. Due to the beautiful remote location, access to your own transport is essential. Work life balance is important to us and so we are open to discussion on flexible working patterns and part-time working (minimum 4 days per week).

Role:

- Offering expert advice to our customers, helping to guide them to make the best holiday choice.
- This includes booking a variety of travel elements such as flights and rail. As a Sales Specialist you will retain ownership of the booking until the firm itinerary has been decided.
- Respond to quotes and sales enquiries in a timely manner, ensuring to follow up on quote to maximise every sales opportunity.
- Manage customers’ expectations by ensuring they are clear about what to expect from Inntravel during the reservation and confirmation process.
- Maintain accurate records of all enquiries, quotes and sales to enable us to process their bookings effectively and efficiently.
- Switching customers to alternative holidays if their first holiday choice is not possible.
- Contact the customer to obtain any outstanding information if required.
- Book any outstanding elements of the holiday if needed before sending confirmation.
- Respond efficiently and effectively to customer queries and instructions within the agreed timescales.
- Manage customers’ expectations by ensuring they are clear about what to expect from Inntravel during the reservation and confirmation process.
- Maintain accurate records of all queries to provide customers with continuity and maximise our efficiency.
- Communicate and collaborate effectively with the operations and product team.
- Continually enhance product knowledge through personal research, attending product briefings, and overseas familiarisation visits.
- Undertake additional training in central reservation systems, IT, sales and customer service techniques and other relevant areas as required.
- Participate in the weekend and additional hours rota during busy periods.

Person:

- A genuine ability and desire to sell and provide the highest standards of customer service.
- An enthusiasm for Inntravel’s type of holiday.
- Excellent telephone and inter-personal skills with an ability to work effectively in a team.
- Good written skills.
- Highly motivated and flexible.
- High level of computer literacy and numeracy.
- Keen eye for detail and an ability to work swiftly and accurately under pressure.

We aim to inspire individual discovery and our values will be close to your heart.

Diversity is to be celebrated. Life would be dreary, and change would be slow, if we all thought the same way. We challenge our ideas, each other, and our business partners - always with respect and kindness.

Inntravel is part of Hotelplan UK, a well-established and diverse family of specialist tour operators, with a long tradition of developing and operating market-leading experiences. The family comprises ski, walking and Lapland holidays with Inghams and Santa’s Lapland; adventure travel with Explore; and self-guided holidays with Inntravel. Sustainability and responsible tourism is at the core of everything we do, and should be a passion for everyone employed by the group.

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