Dispatcher/planner Coordinator

4 weeks ago


Enfield, United Kingdom Dyno Rod South East Full time

P Fitzsimmons Ltd is a large franchise of Dyno rod, covering North West London.

We are looking to recruit a full time Planner Coordinator for our local office in Enfield.

You will be working in busy environment with organising customer call-outs, liaising with British Gas, Commercial and Domestic customers and using our CRM, plus accounts support and other general office duties. You should be familiar with Microsoft Word, Excel and a knowledge of North West London would be an advantage.

The role will also include:

- Forming a good working relationship with office staff and Drainage Technicians
- Working within a team
- Being ambassador to Dyno Rod and ensuring all customers are contacted in a timely manner.
- Retaining our NPS score through British gas.
- Keeping good relationships with Dyno Rod & our contract partners.
- Keeping accurate records on our CRM system
- Dispatching jobs and ensuring the engineers are allocated to the work stream in productive way and meeting the SLA for the customer.
- Provide support to the Drainage Technicians.

Workings hours are on a 2 week shift pattern:
8am-5pm first week then 9am-6pm second week.

Sat 8am-4pm & Sun 8am-12pm on a 1 in 4 rota (paid as overtime)

Plus a monthly Planner team bonus up to £5,000 a year

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00-£24,000.00 per year

**Benefits**:

- Life insurance

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme
- Commission pay

**Experience**:

- Logistics: 1 year (preferred)

Work Location: One location


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