Airport Operations Coordinator, Various Locations
2 weeks ago
TUI Group is the world’s number one integrated tourism business.
A great opportunity has arisen to join the TUI Airport Operations team as a Airport Operations Coordinator. You’ll be the friendly face that our suppliers and internal colleagues can depend upon when faced with challenges at our UK airports.
You’ll co-ordinate and supervise the daily TUI operations at dedicated airports, with responsibility for the oversight, execution, and continuous improvement of a safe, efficient, on-time and compliant delivery of airport customer services and operationalactivities. You’ll do this through regular and effective checking and management of third-party suppliers at assigned airports. You'll provide direct support and assistance to ensure delivery of the TUI operation and uphold customer standards when required,this will include working closely with our contracted partners. Direct support may include performing aircraft and departure duties to support the operation.
This opportunity involves hours aligned to our operations, so you will need to be able to commit to flexible shifts that will include early, late and weekend shifts.
We have a number of vacancies based out of Manchester, Birmingham, Bristol, East Midlands or Gatwick Airports.
**Applications close 15 January 2023**
**ABOUT THE JOB? ** As Airport Operations Coordinator, you’ll be responsible for:
- Supervising the daily TUI operations at dedicated airports and ensure the delivery of safe, compliant, efficient, on-time, customer focused Ground Operations processes and activities
- The delivery of operational SLAs and KPIs with third party suppliers, measured by carrying out daily checks and reporting
- Completing regular quality and performance checklists and supporting the investigation of any incident and various safety reports
- Assisting in identifying opportunities for change and improvement by third party suppliers, participating when required in the development and implementation of improvement programs
- Contributing to daily calls with suppliers by evaluating the actual operations during your duty
- Developing and maintaining relationships with local airport duty management teams, Airport Authorities, and government agencies
- Supervising and overseeing the delivery of a high level of customer experience and service to all passengers at the airport
- ?Perform aircraft and departure duties to support the operation as required
- You may get involved with ad-hoc project as opportunities arise
- Travel to support other airports on the network may be required, for which out of pocket expenses will be provided in line with our business travel policy.
**ABOUT YOU?**
- Experience in aviation and/or ground handling preferred
- A self-motivated, energetic individual who thrives on making things happen behind the scenes within ground handling.
- You’ll be a great communicator which will enable you to get well connected in your airport base and be skilled in getting the best out of our third-party suppliers.
- You'll excel at working working collaboratively with a diverse team
- Experience of monitoring third-party suppliers is desirableBe able to self-m
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