Facilities Helpdesk Operative

3 weeks ago

Birmingham, United Kingdom University of Birmingham Full time

**Position Details**

Estates

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £22,050 to £23,535, with potential progression once in post to £28,631

Band 400

Full Time, Permanent

Closing date: 16th May 2023

**Open House Event**:We will be holding an ‘open house’ event at the University’s Exchange building, in Centenary Square, Birmingham, between 10am and 6pm on Thursday 18th May 2023. If you’re interested in working at the University of Birmingham and perhaps have a few questions, this is an opportunity to meet colleagues in the Recruitment team. It will be a relaxed and informal event - you can drop in at any time.

**Our offer to you**

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

Find out more about the benefits of working for the University of Birmingham

**Background**

The University of Birmingham has a large and diverse estate portfolio incorporating academic space and residential property. The Estate Office is part of the University’s Corporate Services and is committed to providing first class facilities and fit for purpose high quality buildings across the University’s physical environment. We are seeking to appoint a Facilities Maintenance Service Desk Operative to join the Estates (Infrastructure) Support Hub.

**Job Summary**
Ensuring that the highest standard of customer service is consistently delivered, the post holder will be part of a team responsible for the operation of the University’s Facilities Maintenance Service Desk, assisting with a wide range of enquiries and requests from a variety of stakeholders, whilst providing essential clerical support for the Maintenance Trades Team section. The post holder will be responsible for receiving, processing, communicating and storing information relating to work to be undertaken by the section, ensuring all information is reported efficiently, accurately, adheres to strict timescales and is available for onward reporting. This role is a highly customer focused role and is pivotal in maintaining day to day public relations, committing to the maintenance of a pleasant and welcoming, but efficient and professional environment.

**Main Duties**
- Dealing with a wide variety of maintenance related issues and repairs from University schools/departments, which will be received via telephone and electronic systems. The post holder will provide a high level of customer service, building strong relationships with Estates Stakeholders whilst maintaining a high level of professionalism and delivering service in line with the department’s strategic objectives.
- Engaging listening skills to maintain a high standard of service delivery by ensuring that vital details of issues received are recorded accurately; specifically focusing attention on the exact location, any related health and safety issues and relevant customer contact details. The post holder will be required to review the information provided in order to make an accurate fir

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