IT Problem Manager

2 weeks ago


Nottingham, United Kingdom THE CHANNEL RECRUITER LTD Full time

**JOB TITLE**: IT Problem Manager

**SALARY**: £40,000 - £45,000 per annum

**BENEFITS: Bonus, Healthcare, Pension, 25 days holiday**

Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage - and our skilled workforce serves a diverse customer base across the publicand private sector.

We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bringthat positive impact home.

We have an exciting opportunity for an **IT Problem Manager. **In this role you will be responsible for the lifecycle management of all problems within scope of the Service Support ITIL processes. You will also take ownership of the end-to-endprocess, working alongside the Major Incident Manager to prevent incidents from happening, and to minimize the impact of incidents that cannot be prevented.

LOCATION: Nottingham - hybrid 3 days in the office, 2 days home-working.

COMMUTABLE LOCATIONS:Nottinghamshire, Derbyshire, Leicestershire, Warwickshire, Cambridgeshire.

JOB SPECIFICATION:
As part of this role you will be asked to provide guidance and assistance to the department ensuring all problems are managed correctly in line with the ITIL Framework.

The responsibilities include, but are not limited to:

- You will enable the effective operation of the Problem Management Process and oversees the Problem Management process delivery
- Prevent incidents from occurring
- Minimise the impact of unavoidable incidents
- Make temporary solutions (workarounds) available to incident management
- Develop final solutions for known errors
- Perform trend analysis of important services or historical incidents

**REQUIREMENTS**:
This role will suit someone with extensive ITIL Problem Management experience, who can build good relationships with internal stakeholders and an ITIL Foundation V3 certification.

KEYWORDS: ITIL, problem manager, incident management, change enablement, reseller


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