Head of Workplace Technology

4 weeks ago

London, United Kingdom MANGOPAY Full time

Company Description

MANGOPAY’s mission is to shape the future of exchanges

We empower all marketplaces and platforms by providing them with powerful and flexible payment and regulatory solutions. Since 2013, we have accelerated the success of some of the biggest names in e-commerce, retail, and cutting-edge platforms like Vinted, Rakuten, Chrono24, La Redoute, Wallapop and 2,500 + more.

Our team of over 250 talents is spread across Europe, with main offices in Paris and Luxembourg. Marketplaces and fintechs are thriving and we are looking for outstanding profiles to tackle some of the most ambitious challenges in our field and contribute to our robust growth. We are proud of our diversity and are committed to employee well-being, inclusion and equal opportunity. Working at MANGOPAY means joining a dynamic, flexible and fast-growing organization.

We just raised €75 Million with Advent International, one of the most experienced private equity investors, to scale our vision globally. It’s time to join the adventure

**Job Description**:
The Workplace Technology team provides the technology that powers Mangopay employees globally and continuously. We are passionate about enabling our colleagues to communicate, collaborate and work effectively; and Workplace Technology provides the tools, systems and services that make that happen.

As the leader of the Workplace Tech function, you’ll have end to end ownership of the vision, strategy, plans and execution. As part of the wider Tech Team, the Workplace Technology team design, develop, implement and operate all Identity and Collaboration services to power company staff in office or remotely.

You'll be based in Warsaw, Paris, London or Dublin, reporting to the CTO.

**Key Responsibilities**:

- Provisioning the strategy, goals and objectives for the function
- Managing the department’s portfolio: tracking performance, facilitating progress, planning, and coordinating work.
- Managing company IT assets: ordering, maintaining stock, issuing to users and tracking.
- Managing relationships with 3rd party vendors.
- Maintaining offices’ IT infrastructure, ranging from Wi-fi to server installations, telephony and video conference equipment, to SaaS services.
- Provisioning and owning the budget for the function.
- Developing, training and supporting your team.
- Developing and improving processes to achieve service level requirements and efficiency.
- Continue building the team and growing alongside company growth.

**Qualifications**:

- At least 3 years of experience as Workplace Tech Manager (managing teams of 7+ people).
- Excellent leadership and people management skills.
- Strong customer service skills and desire to take ownership of what you do.
- Understanding of all relevant industry standards.
- Understanding of best practices for service management.
- Experience and understanding in security compliance and standards.
- Advanced level of security awareness and experience with maintaining related tooling (end-point agents, user disk encryption, personal firewalls).
- Solid technical background.

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