Lead Concierge

2 weeks ago


London, United Kingdom Devonshire Appointments Full time

**Job Title** - Concierge Receptionist Supervisor

**Reports to**:

- Workplace Operations Lead

**Job Location** - Central London

**Hours**:

- 37.5 working hours per week, Monday to Friday with various shift patterns between 08:00- 18:00 as required

**Profile**:
As part of our Business Concierge team, you will work collaboratively with our client’s employees to deliver the future of an agile, connected, and high performing workplace. You will be responsible for ensuring a first-class employee experience offeringseamless access to a range of Paragon services. The Concierge receptionist will be supporting our client’s employees to improve their day to day working experience.

**The person**:

- Experience working within a Multi-floor Corporate Business Environment. E.g Financial Services, Corporate Head Office etc.
- Speaking with C suite level Employees and Visitors.
- Working with a switchboard
- Managing a small Team - 2-3 People
- Covering all aspects of a large Company - Meet and greet, Room booking, Deliveries in and out, Working with other departments (Mailroom, Events etc)y
- Strong Microsoft Office skills
- Organising shift Rota’s and holiday management
- Reconciling Monthly invoices/KPIs

**Skills and Competencies**:

- Previous experience in corporate business concierge/ reception/ front of house/ roles is essential
- Ability to always maintain a positive attitude and professional tone
- True desire to satisfy the needs of others in a fast-paced environment
- Ability to interact with employees and visitors effectively with tact and diplomacy
- Decision-making skills and ability to make good judgement to answer questions
- Ability to maintain confidentiality and handle situations with sensitivity and tact
- Excellent customer service and verbal and written communication skills
- Proactive approach to work with an eye for detail
- Problem-solving and critical thinking skills
- Organisational skills and a methodical approach to dealing with the varied needs of the employees
- Ability to learn quickly and follow core processes



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