Customer Assistant-through The Night: Gemini

7 months ago

Warrington, United Kingdom M&S Full time

**Key Accountabilities**

Customer Assistant

Purpose

To deliver a great shopping experience for our customers, putting customers before task every time Champion new way of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver ‘best in town’ standards Serve and sell across all channels brilliantly well. Be the voice of our customer to help us continually improve.

Week 1

Sunday 22:00-08:00

Monday 22:00-08:00

Tuesday 22:00-08:00

Week 2

Sunday 22:00-08:00

Monday 22:00-08:00

Saturday 22:00-08:00

**Key Capabilities**

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

  • Customer Assistant- Through The Night: Gemini

    6 months ago

    Warrington, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant - Through The Night Purpose To deliver a great shopping experience for our customers, putting customers before task every time Champion new way of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver ‘best in town’ standards Serve and sell across all...

  • Optical Assistant

    6 months ago

    Warrington, United Kingdom M&S Opticians Full time

    **About us**: At M&S Opticians we are committed to providing a complete eye and hearing care service for you and your family. Our work environment includes the opportunity for personal growth, on-the-job training and other company perks. **Responsibilities**: Assist customers in selecting frames and lenses that best suit their needs. Provide customers with...

  • Optical Assistant

    6 months ago

    Warrington, United Kingdom M&S Opticians Full time

    **About us**: At M&S Opticians we are committed to providing a complete eye and hearing care service for you and your family. Our work environment includes the opportunity for personal growth, on-the-job training and other company perks. **Responsibilities**: Assist customers in selecting frames and lenses that best suit their needs. Provide customers with...

  • Customer Assistant

    6 months ago

    Warrington, United Kingdom M&S Full time

    **Summary** Customer Assistant - Through The Night - Gemini **All the details** **Working Pattern**: Week 1: Sunday - 22:00- 08:00 Saturday - 22:00- 08:00 Week 2: Sunday - 22:00- 08:00 Monday - 22:00- 08:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time...

  • Customer Assistant

    6 months ago

    Warrington, United Kingdom M&S Full time

    **Summary** Customer Assistant - Through The Night - Gemini **All the details** **Working Pattern**: Week 1: Friday - 22:00- 08:00 Saturday - 22:00- 08:00 Week 2: Thursday - 22:00- 08:00 Friday - 22:00- 08:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time...

  • Customer Assistant

    7 months ago

    Warrington, United Kingdom M&S Full time

    **Summary** Customer Assistant - Through The Night - Gemini **All the details** **Working Pattern** Monday - 22:00- 08:00 Tuesday - 22:00- 08:00 Thursday - 22:00- 08:00 Friday - 21:15- 08:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and...

  • Customer Assistant

    7 months ago

    Warrington, United Kingdom M&S Full time

    **Summary** Customer Assistant - Through The Night - Gemini **All the details** **Working Pattern**: Sunday - 22:00- 08:00 Monday - 22:00- 08:00 Sat 21:15- 08:00 Fri 22:00- 08:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting...

  • Customer Assistant

    6 months ago

    Warrington, United Kingdom M&S Full time

    **Summary** Customer Assistant - Through The Night - Gemini **All the details** **Working Pattern**: Week 1: Sunday - 22:00- 08:00 Monday - 22:00- 08:00 Tuesday - 22:00- 08:00 Week 2: Sunday - 22:00- 08:00 Monday - 22:00- 08:00 Saturday - 22:00- 08:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues...

  • Customer Assistant

    6 months ago

    Warrington, United Kingdom M&S Full time

    **Summary** Customer Assistant - Operations - Through The Night - Gemini **All the details** **Working Pattern**: Week 1: Tue - 22:00- 08:00 Wednesday - 22:00- 08:00 Thursday - 22:00- 08:00 Friday - 21:15- 08:00 Week 2: Wednesday - 22:00- 08:00 Thursday - 22:00- 08:00 Saturday - 22:00- 08:00 Friday - 21:15- 08:00 **Purpose** To deliver a great shopping...

  • Customer Assistant

    6 months ago

    Warrington, United Kingdom M&S Full time

    **Summary** Customer Assistant - Through The Night - Gemini **All the details** **Working Pattern**: Week 1: Sunday - 21:15- 08:00 Tuesday - 22:00- 08:00 Wednesday - 22:00- 08:00 Thursday - 22:00- 08:00 Week 2: Wednesday - 22:00- 08:00 Thursday - 22:00- 08:00 Friday - 22:00- 08:00 Saturday - 22:00- 08:00 **Purpose** To deliver a great shopping...

  • Customer Assistant

    7 months ago

    Warrington, United Kingdom M&S Full time

    **Summary** Beauty Customer Assistant **All the details** **Working Pattern** **Monday 1400-1800** **Saturday 1600- 2000** Fixed term until 09/06/24 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive...

  • Customer Assistant

    6 months ago

    Warrington, United Kingdom M&S Full time

    **Summary** Customer Assistant - Cafe - Gemini **All the details** **Working Pattern**: Saturday - 10:15- 19:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that...

  • Customer Assistant

    6 months ago

    Warrington, United Kingdom M&S Full time

    **Summary** Customer Assistant - Cafe - Gemini **All the details** Working Pattern: Saturday - 10:15- 19:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver...

  • Customer Assistant

    7 months ago

    Warrington, United Kingdom M&S Full time

    **Summary** Customer Assistant - Weekend - Cafe - Gemini **All the details** **Work pattern to be discussed at interview** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you...

  • Customer Assistant

    7 months ago

    Warrington, United Kingdom M&S Full time

    **Summary** Customer Assistant - Lates - Foods - Gemini **All the details** **Working Pattern to be discussed at interview** **Example shift - 18:00- 22:00** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant...

  • Customer Assistant

    7 months ago

    Warrington, United Kingdom M&S Full time

    **Summary** Customer Assistant - Operations - Gemini **All the details** **Working Pattern**: Friday - 15:15- 00:00 Saturday - 13:15- 22:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of...

  • Customer Assistant

    7 months ago

    Warrington, United Kingdom M&S Full time

    **Summary** Customer Assistant - Foods - Gemini **All the details** **Working Pattern**: Saturday - 10:15- 19:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the...

  • Customer Assistant

    7 months ago

    Warrington, United Kingdom M&S Full time

    **Summary** Customer Assistant - Foods - Gemini **All the details** **Working Pattern**: Sunday - 12:00-16:00 Saturday 16:00-20:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the...

  • Night Customer Service Assistant/supervisor

    6 months ago

    Warrington, United Kingdom Admiral Slots - Luxury Leisure Full time

    **Job Role: Night Customer Service Assistant/Supervisor - Warrington** **Hours per week: 20 hours per week** **Hourly rate: £11.50 to £13.50 per hour** **Shift pattern (if applicable): Night shifts over three nights per week between 10pm and 8.30am. Must be available to work these shifts.** If working between the hours of 11PM and 6AM, you will receive...

  • Customer Assistant

    7 months ago

    Warrington, United Kingdom M&S Full time

    **Summary** Customer Assistant - Foods - Gemini **All the details** **Working Pattern**: Tuesday - 15:00- 21:00 Thursday - 16:00- 20:00 Friday - 16:00- 21:00 Saturday - 10:00- 16:00 This will primarily be a foods hosting role, meeting & greeting customers, being a friendly welcoming face, and assisting with any queries. **Purpose** To deliver a great...