Customer Support

3 weeks ago

Woking, United Kingdom NielsenIQ Full time

**Job Description**:
**Book Operations**

A division of NielsenIQ and first established in 1858, Nielsen Book is a leading supplier of bibliographic data and market insights to booksellers, librarians and publishers in over 100 countries.

The Book Operations team supports the international Commercial teams, by monitoring, supporting and testing the systems used to supply our clients with data.

**Job Purpose**

The team is responsible for developing and maintaining a close and positive working relationship with publishers, distributors and other data providers, through appropriate liaison at all levels, to ensure Nielsen BookData receives timely information and meets all appropriate service level requirements. The team is also responsible for ensuring that our outgoing products fulfil client requirements and meet agreed delivery schedules. Internally the team works closely with the commercial team, the wider Book Operations team, and the Technical and Product Leadership teams.

**Role Responsibilities**

This role requires the successful individual to show competence across a range of skills and tasks, which will encompass the following:
**Publisher Help**:

- Handling publisher enquiries through the Publisher Help Desk and advise on the most appropriate method of supplying information.
- Setting up and registration of new users for our online publisher service portal.
- Assisting users of online portal with how to register and maintain their product information and provide guidance on how it appears externally.
- Using Cognos to run reports on publisher's data.
- Supporting a territory through the chart mismatch process.
- Supporting systems by following correct procedures following system failures or data errors. Responding promptly to queries from stakeholders and customers.
- Supporting a key retailer through the cataloguing and validation of information and bespoke classification and distribution overrides.
- Client support of BookData services BookData Online, Record Supply Service, API.

**Other**
- Occasional weekend and evening work by arrangement.
- Attend and contribute to regular team meetings.
- To occasionally attend publisher meetings, open days, book fairs where appropriate, to support other areas of the business.
- Carry out other duties as may be required from time to time by Team Manager.
- May require reasonable travel to clients and other Nielsen offices.

**Associate Attributes**
- Highly proficient general PC skills.
- Strong communication skills, written and verbal.
- Excellent customer service skills.
- High level of accuracy and attention to detail.
- Understanding of the publishing industry and book trade would be a plus
- Database experience and a solid proficiency in data analysis and testing is desirable.

**We Offer**
- Our amazing 'people first' culture with plenty of flexibility
- Making an impact on the biggest FMCG manufacturers' growth
- Becoming an expert in categories that shape UK retail
- Access to first-class analytical tools which is a great way to gain understanding of CPG market in general
- Great deal of autonomy in performing your role

Additional Information

**About NIQ**

NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View.

Want to keep up with the latest updates on our business and #LifeAtNIQ? Follow us on: LinkedIn | Instagram | Twitter | Facebook

**Our commitment to Diversity, Equity, and Inclusion**

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
- NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process._

  • Customer Support Analyst

    1 month ago

    Woking, Surrey, United Kingdom Danaher Full time

    IDBS is a dynamic and innovative company providing purpose-built software solutions to address the data management challenges prominent across the BioPharma lifecycle and supply chain.Leveraging more than 30 years of experience in life science informatics, we are uniquely positioned to deliver a portfolio of innovative BioPharma knowledge management...

  • Customer Support Analyst

    1 month ago

    Woking, United Kingdom Danaher Full time

    IDBS is a dynamic and innovative company providing purpose-built software solutions to address the data management challenges prominent across the BioPharma lifecycle and supply chain.Leveraging more than 30 years of experience in life science informatics, we are uniquely positioned to deliver a portfolio of innovative BioPharma knowledge management...

  • Residence Liaison/ Customer Support

    1 month ago

    Woking, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    Resident Liaison/ Customer Support - Temporary contract Salary : £30000 pro rata Duration of assignment : This position will require someone to start asap and you will need to be available until February 2023 Location : Woking Hours of work : Monday to Friday 40 hours per week Dynamite Recruitment is working in partnership with a very well-established...

  • Customer Care Co-ordinator/accounts Support

    16 hours ago

    Woking, United Kingdom Churchill Contractors (UK) Limited Full time

    We are seeking a dedicated and multifaceted Customer Care Co-ordinator/Accounts Support to join our team. This role is crucial in ensuring our customers receive exceptional service, maintaining accurate financials records, and managing our social media. There is a key emphasis within this role to grow our chargeable works within customer care. Customer...

  • Graduate Customer Support Analyst- 1 yr contract

    3 days ago

    Woking, Surrey, United Kingdom Danaher Full time

    IDBS is a dynamic and innovative company providing purpose-built software solutions to address the data management challenges prominent across the BioPharma lifecycle and supply chain.Leveraging more than 30 years of experience in life science informatics, we are uniquely positioned to deliver a portfolio of innovative BioPharma knowledge management...

  • Graduate Customer Support Analyst- 1 yr contract

    3 days ago

    Woking, United Kingdom Danaher Full time

    IDBS is a dynamic and innovative company providing purpose-built software solutions to address the data management challenges prominent across the BioPharma lifecycle and supply chain.Leveraging more than 30 years of experience in life science informatics, we are uniquely positioned to deliver a portfolio of innovative BioPharma knowledge management...

  • Hgv 2 Moffett Driver

    1 month ago

    Woking, United Kingdom Team Support Full time

    At Team Support we are looking for a HGV 2 Moffett driver ongoing work in Woking at our Jewson Site. **APPLICANTS MUST HAVE A VALID MOFFETT LICENCE TO APPLY** You will need to have a minimum of 6 months recent commercial driving experience of a Class 2 licence and also same amount for time for Moffett too. You will need to be available to attend all...

  • Customer Service Advisor

    1 month ago

    Woking, United Kingdom Faith Recruitment Full time

    Customer Service Advisor Farnham £20,000pa - £24,000pa Responsibilities of the Customer Service Advisor include: Raise service related issues to the correct authorities Log customer calls on to in house system Support customers before and after service is completed Communicate with relevant suppliers and colleagues and keep customers...

  • IT Support Analyst

    1 month ago

    Woking, United Kingdom Proactive Appointments Full time

    **IT Support Analyst** Inside IR35 As well as taking on BAU EUC support activities, you will act as the operational day to day lead for the rest of the team.You will be responsible for providing first class customer service in alignment with technical skills, be proactive in nature andlook to lead and drive operational improvements into the team reflecting...

  • Application Support Engineer/software Support

    4 weeks ago

    Woking, United Kingdom REED Full time

    Application Support Engineer/Software Support Type : Permanent Location: Woking - On-Site Role initially but then longer term will offer hybrid working. Support Engineer required to join a European cloud-base platform provider based in Woking This a great opportunity for a Technical Support Engineer to join a small and busy customer facing environment...

  • Technical Support Engineer

    4 weeks ago

    Woking, United Kingdom REED Full time

    Support Engineer/Technical Support Engineer Type : Permanent Location: Woking - On-Site Role initially but then longer term will offer hybrid working. Support Engineer required to join a European cloud-base platform provider based in Woking This a great opportunity for a Technical Support Engineer to join a small and busy customer facing environment and...

  • Customer Care Coordinator

    3 hours ago

    Woking, United Kingdom Cavendish Professionals Full time

    Our client is a well-established brickwork, roofing and scaffolding sub-contractor based in the south east. They have vast experience in commercial, domestic, or residential projects. They are looking for a Customer Care Coordinator to join their team. The successful applicant will also be required to provide some accounts support. This role is crucial in...

  • Customer Service Administrator

    1 month ago

    Woking, United Kingdom Faith Recruitment Full time

    Customer Service Administrator Woking £20,000 - 22,000 The Customer Service Adminstrator position: - Offer a great service to an existing customer base - Responding to incoming telephones sales orders - Handling product inquiries and technical calls - Processing orders through the latest IT software - Providing additional administrative support in the...

  • Operations Support

    4 weeks ago

    Woking, United Kingdom Primark Full time

    **OPERATIONS SUPPORT** Location: Primark Woking **Salary**: £11.91 Employment Type: Perm Job type: Part time Contracted hours: 20 p/w Working pattern: Varied shifts including mornings; afternoons; evenings and weekends - all will be discussed at interview We’re Primark - one of the biggest names in fashion retail with over 400 globally and growing....

  • Operations Support

    1 month ago

    Woking, United Kingdom Primark Full time

    **OPERATIONS SUPPORT** Location: Primark Woking **Salary**: £11.91 per hour Employment Type: Perm Job type: Part time Contracted hours: 20 hours per week (over 5 days) Working pattern: Varied shifts including mornings; afternoons; evenings and weekends - all will be discussed at interview We’re Primark - one of the biggest names in fashion retail with...

  • Customer Success Manager

    4 weeks ago

    Woking, United Kingdom FE fundinfo Full time

    FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. We are currently recruiting for a Customer Success Manager to join our team in Woking (hybrid, 1 day/week in the office).Our Client Experience team is crucial to...

  • Customer Success Manager

    4 weeks ago

    Woking, United Kingdom FE fundinfo Full time

    FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. We are currently recruiting for a Customer Success Manager to join our team in Woking (hybrid, 1 day/week in the office).Our Client Experience team is crucial to...

  • Customer Success Manager

    4 weeks ago

    Woking, United Kingdom FE fundinfo Full time

    FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. We are currently recruiting for a Customer Success Manager to join our team in Woking (hybrid, 1 day/week in the office). Our Client Experience team is crucial...

  • Customer Success Manager

    4 weeks ago

    Woking, United Kingdom FE fundinfo Full time

    FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. We are currently recruiting for a Customer Success Manager to join our team in Woking (hybrid, 1 day/week in the office).Our Client Experience team is crucial to...

  • Customer Success Manager

    3 days ago

    Woking, United Kingdom FE fundinfo Full time

    FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. We are currently recruiting for a Customer Success Manager to join our team in Woking (hybrid, 1 day/week in the office).The following information provides an...