International Onboarding Specialist

2 months ago

London, United Kingdom JPMorgan Chase Bank, N.A. Full time

**Core Responsibilities**:

- Client facing, single point of contact responsible for the end to end client experience and satisfaction during the international onboarding and implementation process, for global and complex requests
- Responsible for multi-entity, multi-jurisdiction client onboardings and product & service implementations
- Collaboration with the client and coverage team to develop and execute an implementation plan, establishing clear expectations and providing transparency of

timelines using project management principles and practices
- Manage and coordinate client and internal partner communication and status updates
- Support Sales partners and the sales process with RFP responses, client presentations and in person client visits
- Utilize creative problem solving and solid decision making abilities
- Adherence to policy and procedures, and international and domestic regulatory requirements
- Own and drive identification, transparency, escalation, and resolution of risks and issues to closure
- Liaise with local Compliance, Legal, and Product where required
- Provide Subject Matter Expertise for international regulatory requirements, products & services, documentation and Regional/Country KYC requirements
- Collaborate on strategic business initiatives as a Subject Matter Expert or Project Manager

**Required Qualifications**:

- Previous r elevant business experience, including client facing roles

Essential 2 nd European language (written & spoken): French, Spanish, Italian or German
- BA/BS Degree
- Ability to soundly execute quantitative and qualitative analysis, draw salient conclusions and present information in a concise and effective manner
- Strong organizational skills both personally and across the working team to meet deadlines in a fast paced environment (time management and attention to detail)
- Strong interactive personal and communication skills and ability to influence others for

positive results
- Excellent English written & verbal communication ability
- Experienced problem solver and critical thinker
- Ability to take ownership, manage through conflict and mobilize internal resources
- Adaptable to a changing, dynamic work environment

**Preferred Qualifications**:

- Experience with international KYC/regulatory requirements
- Global Cash Management
- Foreign language skills (written & spoken) Spanish, Portuguese, Chinese or Japanese
- International work experience
- Industry certifications (CAMs, PMP, CTP)
- Some travel may be required (less than 25%) to support various clients and coverage team

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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