Customer Service Specialist

3 weeks ago

Belfast, United Kingdom Coloplast Full time

**Location**:
Belfast, NIR, GB

**Job Family**: Consumer

**Country/Region**: United Kingdom

Customer Service Specialist

Our customers need you Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly or resolving their issues with a smile, if you are looking to make a real difference every day and have a positive impact on customers lives, read on

Our mission is simple, we make life easier for people with intimate healthcare needs. Our passion is delivering outstanding customer service to our customers.

£22,000 is our starting salary and there is an annual bonus potential of an additional £1400, therefore your realistic achievable earnings are £23,400. On top of this we offer a profit related pay scheme paying up to an additional 5% of your salary each year. We regularly offer overtime should you wish to accept this to support the demands of our customers as well as this being an opportunity for you to earn yourself some additional funds

Coloplast offers all employees a comprehensive benefits package including 28 days holiday (plus bank holidays), private health care, pension, profit related pay, company share scheme, free parking (although we are also on a bus route) and many other flexible benefits including gym membership, discount vouchers and bike to work scheme.

We continually develop our staff encouraging progression within the organisation.

Home/ blended working is available (once you are fully established in the role) supporting your work/life balance which is important to us.

This coupled with our outstanding benefits package we will be sure to put a smile on your face as well as our customers.

Our shifts are daytime only with our telephone lines closing at 6pm, so no late-night evening shifts to consider. We do work Saturday mornings on a rotational basis, and you receive time off in lieu for the hours worked.

Here’s more information on the role

We are looking for friendly customer service staff to deliver a fantastic service to our customers each and every day. To be successful you will be able to demonstrate excellent communication skills, have a genuine desire to help others, be computer literate and critically, be looking for a role that will allow you to succeed and grow.

**Role Responsibilities**:
Most importantly you will be expected to put the Customer at the forefront of everything that you do
You will answer incoming telephone calls from customers including processing orders, answering questions on products and/or services, research orders and other records to solve problems whilst offering solutions
Work closely with internal colleagues/other departments to ensure excellent customer service is provided

You won’t be disappointed - we really are a Great Place to Work

**PLEASE NOTE - This role will be based in Belfast however you will be required to travel to Peterborough - PE2 6FX for the first 3 weeks of your employment to complete your training. We will require you to be in Peterborough from Sunday - Friday to ensure you are ready for a 9am start on the Monday - rest assured this will be a fully expensed trip including travel, hotel and food/ drink. Please contact us if you require any further information.

We require all new starters to be available with no holiday during the first 6 weeks of employment due to training requirements.

We look forward to hearing from you

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 14.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward - we explore, learn and look for new ways of doing things.

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