Neighbourhood Specialist

Neighbourhood Specialist (Housing Officer)

**Full Time Salary**
- £32,900

**Employment Type**
- Full time

**Hours Per Week**
- 35

**Region**
- Lancashire

**Location**
- The Globe Centre, Accrington, BB5 0FL

**Contract Type**
- Secondment or Fixed Term Contract

**Contract Duration**
- June 2025

**Job Type**
- Community Services

**Closing Date**
- 09/02/2024

**Ref No**
- 2061

**What you can expect from us**
- We offer a competitive salary of £32,900
- 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
- Salary Finance - access both short and long terms loans, plus provides access to a savings facility.
- Opportunity to further increase annual leave with service or though the holiday purchase scheme.
- Immediate entry to our Pension scheme (matched contributions up to 10%)
- A great flexible working environment, with a range of family friendly policies
- Simply Health cash plan with financial benefits and the option to extend to your family.
Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
- Paid leave for absence including sickness, maternity, paternity, and adoption leave.
- Access of up to £150 annually through the ‘Learning for life’ scheme
- Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
- Develop your career with support and access to training and qualifications.

**About the role**

We are looking for a **Neighbourhood Specialist ( Housing Officer) on an 18 month fixed term contract**- to join our Operations team on a permanent basis. This role is a home-based role, where there is no daily requirement to attend an office with the flexibility to attend as required.

The Neighbourhood Specialist will be responsible to deliver face to face customer services in our neighbourhoods, work collaboratively with other teams to deliver our neighbourhood plan objectives and ensure our landlord requirements are met.

**Customer Service**

**Neighbourhood Management**

Develop a detailed understanding of the issues and opportunities within our neighbourhoods and contribute to development of Neighbourhood Plans. The post holder will Agree and deliver neighbourhood management actions. Monitor the impact of actions and our work within a neighbourhood and make recommendations for future actions. You will develop effective local partnerships with other front facing service providers operating in our neighbourhoods.

**Landlord Services**

Provide a comprehensive tenancy management service and carry out Landlord duties such as communal area and estate wide inspections. Deliver neighbourhood management actions within our suite of compliance plans.

Manage service charges including budgeting, renewal planning and consultation, and keeping residents informed.

**What are we looking for?**
- Knowledge and awareness of related housing regulations/ law.
- Experience of delivering face to face customer service.
- Experience of developing partnership working with support agencies, local authorities and community groups.
- Good understanding of the social, economic and political context in the neighbourhoods in which we operate.
- A Full UK Driving Licence and access to your own car.

**Desirable**:

- IT skills - Microsoft office to Intermediate level.
- Relevant professional qualification e.g. CIH.

**About Onward**

Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties in 52 Neighbourhoods across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

Please note that we reserve the right to close the vacancy early prior to the closing date.

**#LI-AM1