Content Designer

2 weeks ago


Manchester, United Kingdom DBaaS Ltd Full time

**Title role**: - Content Designer

**About the Role: -**

1) The Content Designer will be responsible for creating, updating, and reviewing content for end-to-end user journeys by engaging with stakeholders (users, business, project teams) They will provide and deliver best practice content solutions for our ServiceNow products to ensure the most appropriate content is shown to users in the right place and in the right format. These solutions will be updated in a user-centred style guide providing standards, governance, and consistency across the platform. The designer will be working as a part of a multidisciplinary team providing evidence-based content solutions to ensure the users' goals are met across ServiceNow functionality.

2) The specialist will have experience working in a user centered design team, working closely with users to understand their needs and pain points. The Content Designer will also be required to share insights with project teams to ensure content solutions are delivered so the product remains consistent and user focused.

3) Embedding in existing Test team and project teams, and undertaking Knowledge Transfer.

4) Responsible for writing code that is secure, performant, scalable, in accordance with Department standards, and well documented.

**Job Description: -**

**Essential skills and experience**

1. Good knowledge of using MS suite essential (.e.g PowerPoint, excel, word, Teams etc.)

2. Understanding of accessibility standards and experience in crafting accessible content

3. Ability to work independently and take ownership for deliverables

4. Experience working with ServiceNow ITSM and HRSD module preferred

5. Communication and presentation skills

6. Support the creation of content across digital and non-digital channels to meet user needs and business objectives. Help to create clear, joined-up user journeys.

7. Help to monitor and improve content based on user research and data

8. Use the style guide and other standards, along with your exemplary spelling and grammar, to create high quality content.

9. Take part in user research and be aware of multidisciplinary content-production practices.

10. Build relationships and work closely with policy, legal and other expert colleagues to make sure content is accurate and consistent

11. Promote user-centred content design within the department and beyond.

**Nice-to-have experience: -**

1. Demonstrate experience of working in a large scale organisation and/or Government or Public Sector

2. Digital Workplace experience

3. Evidence of excellent communication and collaboration skills to handle stakeholders and non-technical teams.

4. Working with Agile working practices in managing large software development project that meets demanding time restraints and exceed all expectations.

Periods : - 1.5 years Location: - North West England (Manchester )

Conditions: - 60:40 / WFH: WFO ( 2 days must be in a week)

Security Clearance: - BPSS cleared (in Government Department or under-go and willing to process)

Start Date: - Monday 16 January 2023

**Job Types**: Temporary contract, Fixed term contract, Freelance

**Salary**: From £400.00 per day

Schedule:

- 8 hour shift

COVID-19 considerations:
N/A

**Experience**:

- content writer: 3 years (preferred)


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