Laboratory Technical Specialist
2 days ago
Our Opening and Your Responsibilities
- Provide pre and post-sale, technical support to customers and sales teams following established procedures, within a timely manner, ensuring excellent customer service.
- Provide a product demonstration service to sales teams and customers both on site as well as by utilising our eStudio and demo lab
- eStudio equipment champion for the lab division
- Support management of demo stock and demo stock transfers
- Take ownership of the continuous improvement of these services
- LabX specialist in the UK, delivering technical support as well as demos, training and method development, both on site and remote.
- Customers visits in a consultancy approach to help improve processes.
- Internal LabX training for existing and new colleagues, for knowledge transfer and maintaining the levels of knowledge within the UK team.
What You Need to Succeed
- Pharmaceutical/Testing Laboratory/Healthcare Laboratory Experience.
- Customer Service/Customer facing experience.
- Chemical Science, Chemistry, Biochem, Biomedical Science, Analytical Chemistry. Knowledge of analytical instruments - Hardware and Software.
- Problem Solver, complaint handling, continuous improvement and keen to learn new skills.
- Good presentation skills is essential.
- Chemistry or analytical science degree would be advantageous
Our Offer to You
- International career development opportunities
- Part of One Team who thrive from collaboration and drives continuous improvement
- Supports working families through enhanced family friendly policies and flexible working patterns.
- Encourages creativity, working autonomously and measures and celebrates success
- Supporting individual learning, development and growth within the Company
- We encourage work life balance and offer 25 holidays, + Bank Holidays, and rewards length of service as your holiday entitlement increases to a maximum of 29 days once you hit your milestones.
- Health and Wellbeing of employees is important to us and as such all employees have BUPA healthcare, an EAP service and access to our wellbeing portal. You will join a Trustee based pension scheme and have peace of mind with 4x life assurance.
- Fun is just as important, and our culture encourages team and charity events.
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