Resident Liaison Officer

3 weeks ago

Stratford, United Kingdom Axis Europe Full time

**Reference Number**

Ref-19427

**Location**

Stratford

**Contract Type**

Full-Time Permanent

**Closing Date**

03/02/2023

**Role**:
We are looking for a Resident Liaison Officer to join our team in Stratford for Swan Gas. The primary responsibility of this role is to interact with our residents and build a long term positive relationship, ensuring residents are fully involved in any decision making process that affects their homes.

***Key Responsibility**:
**Customer Care**:

- Proactively respond to expressions of dis-satisfaction at the initial stage.
- Investigate, register all complaints and report in accordance with company and client procedures.
- Visit residents in their homes, when required, dealing with queries and keeping them informed.
- Ensure resident surveys are carried out, recorded, address any actions, and provide a monthly report on the survey findings.

**Community Engagement**:

- Attend resident surgeries and assist vulnerable people report repairs.
- Organise resident consultation events and attend resident association meetings as required.
- Identify vulnerabilities relating to individual residents and liaise with client’s housing officers or support services where necessary.
- Complete a daily activity sheet detailing visits to residents and clients.

**Requirements**:

- Previous experience in a similar role.
- Proven understanding of customer care with particular reference to vulnerable people is essential.
- Demonstrable knowledge and experience of complaint procedures is desirable.
- Strong interpersonal skills: must enjoy working with people on a personal level, building trust and maintaining confidentiality.

**Other Key Information**:

- Full UK driving licence
- Own an Android or IOS mobile phone which you will use as part of your job (BYOD).
- Working hours 8am-5pm Monday to Friday

**Benefits**:

- 22 days annual leave which increases with length of service
- Pension
- Perkbox rewards
- Long service rewards
- Volunteering days

**About Axis**:
Axis has experienced continual growth since it’s establishment in 1986, we’re not aiming to be the biggest service provider, however we do intend to be the best. We work with some of the UK’s largest building owners, landlords, facility managers to provide strategic building repairs, planned maintenance and improvement across all property sectors.

We are a value led business, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community. We are proud to be an equal opportunity workplace and embrace diversity above all.

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