Repairs & Maintenance Administrator

1 month ago


Stratford, United Kingdom Arhag Housing Association Full time

Arhag Housing Association are a leading BME housing association in London with a particular remit to support migrants & refugees. With a rich history over the last 40 years, we have grown to over 900 properties across 16 London Boroughs.

Reporting into the Property Services Director, you will play an important role in assisting the surveyors with the day to day running of our new repair contract.

Key Responsibilities
- To be the primary point of contact for the Property Services Team.
- Provide a customer focussed service to all our residents and partners.
- Oversee the invoice process, ensuring PO’s are raised and coded accurately and on time.
- Provide data on a regular basis to assist in monitoring contractor’s performance and the customer experience.
- Arrange meetings, take minutes and circulate agenda and monitor action plans.
- To work with the COmpliance Coordinator on gas, electric, lift, legionella, FRA and asbestos contracts and systems to ensure all aspects of the service are delivered.
- Project a positive image by providing an excellent level of customer service to all customers, including managing complaints.

If you have excellent IT skills, strong experience using Microsoft Office packages and have amazing administration skills, then we want to hear from you

For the full Job Description please visit our website.

**What’s on Offer?**
- We are offering a starting salary of £28,000 per year pro ratio,.
- Working Monday to Friday from 9am to 5pm (35 hours per week).
- 25 days holiday per year (pro rata)
- Generous Employer Pension Contribution
- Access to Employee Assistance Programme
- Hybrid working, primarily be based in our modern head office at Stratford with an opportunity to work from home some of the week.

If this sounds like you, please get in touch by sending in your CV and a short covering note as to why you are interested in this role and how you feel you would be a good match for Arhag.



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