Admin Officer

4 weeks ago


Newport, United Kingdom Brook Street Full time

LONG TERM 12 MONTHS TEMPORARY ROLES IN NEWPORT (37 HOURS A WEEK)

Do you have a Admin or Customer Service background and are you looking for Long Term Temp work for a large Public Sector Employer in Newport?

Information Centre Advisor

Main Duties:

- Effectively communicating both verbally and in writing, adapting the approach based on the customers level of understanding
- Dealing with complaints via the process set out by CEU and escalating to management when necessary
- Covering weekly shifts and following allocated breaks to ensure adequate telephone cover between the hours of 9am and 5pm
- Working in an organised manner, being flexible in moving between tasks and reprioritising workloads when needed
- Linking calls to highlight trends for the business and obtaining customer permissions for CEU
- Playing an active role in Continuous Improvement as well as supporting colleagues in taking their ideas forward
- Occasionally supporting other areas of the business with their workloads such as processing forms, taking a One approach

Other Info:
This role will be carried out in-line with Hybrid working arrangements where staff are currently expected to attend the office 1 day per week, or equivalent if part-time, on-site at our Newport office

You may be required to attend site for additional workshops, training and collaboration purposes.

Pay and Benefits:
£12.00 per hour.
34 days holiday (Incl Bank Holidays).
Free on site parking.
Close to local bus routes.

PLEASE BE ADVISED THAT DUE TO THE AMOUNT OF APPLICATION WE RECEIVE ONLY THOSE WITH THE RELEVANT EXPERIENCE AND SKILLS WILL BE CONTACTED


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