IT Operations Manager

3 weeks ago


City of London, United Kingdom Levin Group Full time

Infrastructure & Operations Manager (£60-70k DOE + 25% Bonus )

Reports directly to the Group Chief Information Officer

Purpose:
To take full responsibility of IT Infrastructure & Operations, and all associated day-to-day activities throughout the Levin Group. Ensure the successful delivery and uptime of all IT Services, while managing the Groups ITSM processes.

**Responsibilities**:
This is hands on technical role, which takes full responsibility for all IT Infrastructure & Operations throughout Levin, including all brands and office locations. This will include the build, delivery, and maintenance of the Groups ITSM processes, andoverwatch of the Group Infrastructure. Conducting day-to-day activities & managing service requests to ensure the successful delivery of IT Services and processes.

**Duties**:

- To manage & deliver the entire day-to-day IT Service Operations throughout the Group.
- Oversee the build, maintenance, uptime, and evolution of the Groups cloud infrastructure & security controls, via existing / new suppliers.
- To define, lead and mature the Groups ITSM processes including, incident, change, transition and supplier management.
- To manage and respond to all service requests, within SLAs.
- Oversee the build, delivery & maintenance of all Group office locations including infrastructure, network services (ISPs, WAN, LAN, Wi-Fi) and End Points.
- Ensure all joiners, movers and leaver requests are delivered with the upmost accuracy and within SLA.
- To procure all IT hardware and software, ensuring detailed and robust IT Asset Management policies and procedures are developed and maintained.
- Manage suppliers and contracts, ensuring all obligations (SLA,s XLAs etc) are meet and a world class service is been provided.
- Deliver internal IT Service Review meetings, reporting back to the CIO on overall IT Service.
- Over time, to build and manage an IT Operations team.

Essential Skills & Experience
- Few years of experience in a similar technical role.
- Service Desk / Operational background with a technical hands-on approach.
- Extensive technical experience in the Microsoft 365 stack and managing Windows End Points.
- Experience in running IT Operations within hyper growing global business.
- Degree 2:1 or greater (ideally business or technology related).
- ITIL v3 or v4 certifications.
- Microsoft technical certifications.

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