Night Receptionist

**About the job**

**Full Time: 40 hours per week**

**Shift Pattern: This is a Nights position working 4 days on, 4 days off, 9pm until 7.30am**

**Interview Date: 5 June 2023**

We are looking for a highly motivated, enthusiastic, and dedicated Hotel Receptionist to join our wider Commercial and Catering Team at the University of Northampton.

The Hotel Receptionist will be responsible for supporting the Hotel Operations Manager at our onsite 32-bedroom hotel. The Sunley Hotel based on our fantastic Waterside Campus is just over 3 years old. A perfect destination for business travellers, visitors to the University and anyone wishing to stay in Northampton.

Our customers and students are at the heart of everything we do. You will need to ensure that this is paramount to everything you do.

We want your individuality to shine through and the opportunity to shape the future of the hotel to ensure it has continued success.

Shift Patterns will include 4 days on, 4 days off, 9pm until 7.30am.

Responsibilities will also include:

- Support with the night operation of the hotel
- Ensure that all guests and hotel service users are greeted and welcomed
- Ensure hotel reception areas are presentable, tidy and welcoming
- Be proactive in identifying and reporting faults or discrepancies in respect of infrastructure or service delivery for the immediate environment and take ownership of any faults reported by other building users. Follow up on reported faults to ensure timely rectification
- To manage the hotel car park barrier access for hotel users
- Program room cards and maintain a customer database
- To verify guest’s payment method, complete all guests billings, accurately post charges to guest rooms and accounts
- Ensure that high standards are adhered to
- Comply with Data Protection and confidentiality requirements
- Manage conference room bookings
- Work with the house keeping team to ensure that rooms are clean and presented for customers
- Adhere to rules and policies of the hotel

We want you to be able to carry out your work in a way that best supports UON our students and customers, but also you as an individual. We understand this may vary between different areas of the university as well as from one person to another. With Smarter Working you can work with increased flexibility, if you would like to, which can facilitate greater freedom and autonomy.

We are an accredited Living Wage Foundation Employer and currently pay the real living wage. In recognition of this, the salary for this post has been increased to pay the higher amount which currently supersedes the actual Grade 3 starting salary before living wage which is £20,333 per annum.

**About you**

Our Hotel Receptionist will need to be passionate about delivering an outstanding customer experience and strive to deliver a consistently high-quality product plus great service at all times.

**Essential Qualifications**
- Educated to GCSE level, or equivalent

**About Us**

1st Degree Facilities is a trading name of UNEL which is a wholly-owned subsidiary of the University of Northampton and this vacancy is covered by UNEL Terms and Conditions of employment.

This is an exciting time to join our Company as the University relocated in September 2018 to a new purpose-built, town-centre campus.

**Right to Work**

**Equality**

The University of Northampton is committed to providing a vibrant, ethical and sustainable work, study and living environment that values equality, diversity and inclusion.

This commitment, along with our legal and moral obligations, provides an inclusive environment for staff, students and the public who may be affected by our activities.