Night Hotel Receptionist

Sunley Hotel are looking for a highly motivated, enthusiastic, and dedicated night receptionist to support the existing wider Commercial and Catering Team on an ad - hoc basis.

**Duties and responsibilities**
- Support with the night operation of the hotel
- Ensure that all guests and hotel service users are greeted and welcomed
- Ensure hotel reception areas are presentable, tidy and welcoming. Be proactive in identifying and reporting faults or discrepancies in respect of infrastructure or service delivery for the immediate environment and take ownership of any faults reported byother building users. Follow up on reported faults to ensure timely rectification.
- To manage the hotel car park barrier access for hotel users. Program room cards and maintain a customer database.
- To verify guest’s payment method, complete all guests’ billings, accurately post charges to guest rooms and accounts.
- Ensure that high standards are adhered to
- Comply with Data Protection and confidentiality requirements
- Manage conference room bookings
- Work with the house keeping team to ensure that rooms are clean and presented for customers
- Adhere to rules and policies of the hotel.

**Skills and experience**
Customer service/ receptionist experience would be desirable but full training will be provided.
You will need to have good time management skills as you will be expected to work independently through the night.

**Location**
Waterside Campus - The University Of Northampton.

**Additional information**
This role is to support the existing team in peak times as well as providing holiday and sickness cover.
Shift Patterns will include 4 days on, 4 days off, 9pm until 7am.
Ideally you will be able to start the role on January 5th 2023 for training and be available to work independently from 13th January 2023 (these dates can be negotiated)