Hotel Receptionist

Ensuring that all guests are appropriately attended to and that every phone call is handled in a courteous and professional manner.
- Checking guests in & out
- To be fully aware of the Hotel’s Fire Safety procedures and Health and Safety regulations.
- To liaise with guests and other departments, passing relevant information onto staff especially specific requirements or arrangements.
- Assisting with all departments in times of pressure - where reasonably possible.
- Ensuring proper handling of O.O.O rooms with maintenance and housekeeping departments.
- Obtaining feedback from guests, using this to improve services and passing the information to the senior management and other relevant HOD’s
- Participate in all activities related to the process of allocating rooms in order to meet guests’ needs.
- Ensure that Billing Instructions are accurate and clear.
- To be aware of and promote all services offered in the Hotel.
- Ensuring that daily procedures are followed and completed correctly
- Ensuring daily banking is correct
- Making sure that Company policy and the Vision are always followed
- To take overall personal pride in appearance and work performance
- Create a warm and friendly environment for you and your colleagues

**Salary**: £10.50-£11.50 per hour

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Weekend availability

Ability to commute/relocate:

- Northampton, NN1 1PF: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hotel & Accommodations Guest Services Staff: 2 years (required)

Work Location: In person