Digital Enablement Executive

2 months ago


Slough, United Kingdom Wheels, Inc. Full time

At LeasePlan, we are always asking What's next in mobility.

Join our team and be part of a dynamic, exciting and engaging business, so we can discover What’s next together

We are recruiting a Digital Enablement Executive as part of a new team to support our digital transformation programme.

Role Purpose

Key Responsibilities- Resolve all issues by telephone as far as possible and maintain personal ownership for any which are passed to other teams for resolution- Provide timely and accurate information to our customers to minimise queries and complaints- Deliver client specific tasks and processes within agreed SLAs- Utilise all tools & systems provided by LeasePlan and its suppliers- Build rapport and confidence within our customer base- Complete a number of different processes and/or tasks

Required knowledge & experience- Educated to A-level standard or equivalent- Excellent command of spoken English to enable telephone communication with customers-
- Customer facing experience- Ability to deal calmly and professionally- Strong organisational and planning skills- Flexible, and able to adapt to changing priorities- Resilience

Why LeasePlan?

LeasePlan is a global leader in Car-as-a-Service, with approximately 1.9 million vehicles under management in 29 countries. LeasePlan purchases, funds and manages new vehicles for its customers, providing a complete end-to-end service for a typical contract duration of three to four years. Through our NextGen Digital strategy, we are transforming from an analogue into a fully digitally-enabled business, delivering digital services at digital cost.

With over 55 years’ experience, LeasePlan's mission is to provide what’s next in sustainable mobility so our customers can focus on what's next for them. We aim to build an ethical, inclusive, and progressive culture in which people can thrive and be themselves regardless of their race, nationality, gender, age, disability, sexual orientation etc.

If you’d like to learn more about our culture, DE&I journey and our way of working, please find out more in our

sustainability section

and our latest

Annual Report

.


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