Support Worker

7 months ago

Rugby, United Kingdom Cambridge Women's Resource Centre Full time

Job description

**Role Summary**

WRC aims to empower women to realise the potential in themselves, their families and their communities. As a member of CWRC’s Support Team, you will be responsible for delivering CWRC’s range of 1:1 and group support.

Due to the nature of this service, this post is only open to female applicants. This post is exempt under the Equality Act 2010, Schedule 9, Part 1.

**Key Responsibilities**

Provide 1:1 emotional and practical support, advice and information to improve self-esteem, self-confidence, financial resilience, and general wellbeing.

**Manage a caseload**:

- Provide support for women relevant to their ambitions and challenges. This may include (but is not limited to) health and wellbeing, mitigating the impact of poverty, housing issues, benefits and finances, domestic and sexual abuse, pregnancy, maternity, parenting and families.
- Identify needs and develop plans to support women to return to employment, training, volunteering or studying.
- Signpost and refer women to appropriate specialised support.
- Understand and implement risk assessment and safeguarding responsibilities.

**Ensure integrity and accuracy of key data**:

- Maintain accurate, fair, and factual records of casework and other relevant data.
- Assist with reports and case studies to funders.
- **Ensure that**:

- Referrals and signposting to external agencies are recorded.
- Grants/vouchers issued are recorded.
- Record keeping meets requirements of internal and external monitoring of outcomes.
- All data is recorded in within agreed timescales.

**Contribute to the professional and supportive operation of CWRC**:

- Ensure all service users feel safe, welcomed and comfortable at CWRC.
- Ensure professional boundaries and conduct are always maintained.
- Ensure adherence to trauma-informed practice and principles.
- Act as an ambassador for CWRC.
- Provide cover where necessary to ensure continuity of service provision.
- Support groups and workshops
- Ensure the Equal Opportunities Policy is consistently adhered to.
- Attend staff meetings and group training.
- Share information with other staff in the centre when applicable.
- Understand and adhere to safeguarding policies.
- Understand and adhere to data protection policies.
- Identify the needs of women attending the centre and develop CWRC workshops and courses to meet these needs.
- Undertake any duties within the centre should the need arise.
- Follow the policies and procedures of CWRC and keep up to date on training as relevant to post.
- Take part in appraisal and supervision processes.

Note - this is not an exhaustive list and you may be required to perform other reasonable duties.

**Skills and Experience Required**
- Previous experience of support work that effectively engages individuals with opportunities for self-development.
- Experience of empowering people with complex support needs to make positive changes in their lives.
- An understanding of the social and cultural issues women face on the basis of their sex.
- Experience of delivering advice and guidance support to individuals.
- Understanding of benefits and housing systems.
- Knowledge of local services for women facing housing, benefits, mental health or domestic and sexual abuse issues.
- Strong co-ordination and organisational skills, with the ability to prioritise your workload.
- A constructive, flexible, trauma-informed and positive approach towards working with women. Ability to work confidently within boundaries.
- A willingness to learn, accept guidance and work with women in a trauma-informed, non-judgemental way.
- Able to use IT skills effectively, including Word, Excel & Outlook.
- Strong communication skills, being able to talk, and listen and write effectively.

**Screening Check Requirements**

We have a legal responsibility to ensure that you have the right to work in the UK before you can start working for us. If you do not have the right to work in the UK already, any offer of employment we make to you will be conditional upon you gaining it. We will ask to see original paperwork confirming your right to work in the UK.

**What can CWRC offer?**

CWRC recognises that our staff are our greatest asset. We want to deliver excellent, relevant services for women in Cambridge and beyond by attracting and retaining talented and motivated people. If you choose to come and work with us, you will find that we offer:

- A supportive work environment - You will receive a comprehensive induction and you will have a probation period to provide a supportive framework for reviewing your progress and discussing your training and development needs. You will be expected to have developed the skills to fulfil all role requirements within this period. Appropriate objectives will be discussed, agreed and reviewed regularly with your Line Manager so that your performance can be measured against these.
- Training
- We recognise the importance of having a motivated and

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