Customer Service Advisor

6 months ago

Colchester, United Kingdom County Broadband Full time

Are you ready for an exciting new challenge with a successful Gold Standard full fibre network provider?

**A little bit about us**

We’re not like other broadband providers, and we really don’t want to be. We are currently on a mission to ensure rural communities across East Anglia and Essex can access future-ready, hyperfast, full-fibre broadband.

After securing a total of £146 million from our investors, we need you to play a part in our ambitious future

**Why join County Broadband**

At County Broadband we believe in giving back to our employees and empowering everyone to develop to their full potential. We believe in our values of Ambitious, Loyal and Proud

We currently offer some great benefits, that are continuously being reviewed
- ** Salary of £22,308 per annum.**:

- 25 days per annum, plus bank holidays.
- Private Medical Insurance with Vitality
- Company bonus scheme.
- Access to 1000's discounts via Reward Gateway.
- Enhanced maternity/paternity pay
- Company sick pay
- A future leaders programme.
- Clearly defined career and training pathways.

**Our exciting opportunity...**
- **Exceptional Customer Support**: Deliver a first-class end-user experience for our customers.
- **Technical Support Collaboration**: Work closely with our Technical Support Team to assist in diagnosing and resolving reported issues and responding to network monitoring alerts.
- **Complaint Management**: Handle customer complaints in line with the company's Code of Practice, aiming for a first-time resolution approach.
- **Billing Enquiries**: Manage customer billing inquiries, always operating within agreed Levels of Authority.
- **Number Porting**: Raise support tickets and issue porting requests to customers in line with their activation dates, tracking number porting and addressing any port failures through customer and porting company communication.
- **Account Management**: Deactivate numbers for cancellations/porting via our portal, process renewals, and add new products and services to customer accounts.
- **Equipment Configuration**: Assist with the management and configuration of customer equipment and services, as well as the configuration of services and protocols.

**Your skills and experience**
- GCSE Maths and English or equivalent.
- Minimum of 1-year experience in a customer service or call centre role.
- IT literate.
- Strong communication skills both verbally and written.
- Please note this role is on a shift basis and will include evening and weekend work._

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