Workforce Planning Manager

4 weeks ago

Birmingham, United Kingdom OCS Group UK Ltd Full time

The Vacancy

The Workforce Planning Manager is a pivotal role within the NEC Group Contract. The NEC Group Contract comprises of 5 venues within Birmingham, NEC, The Vox, Resorts World Arena, Utilita Arena Birmingham & The ICC. OCS provide soft services to all venues,including security, stewarding, cleaning, waste, estates, and front of house.

With around 1500 casual workforce assigned to the contract, the Workforce Planning Manager will have overall responsibility for the effective scheduling and proper deployment of all events-based roles across The NEC Group.

The Workforce Planning Manager will oversee a team of 10 office-based staff, and will be responsible for the line management and development of this team to the contract.

This is a permanent role working on site at the NEC, with some flexible home working available. Due to the nature of the events business, some occasional weekend working is required (e.g. working 5 days in any 7), you would get a day off during the weekin lieu if you worked a weekend).

What you’ll be doing
- To work with the Head of Engagement & Head of Operations to understand business strategy, future focus & development
- Line Management Responsibility for a Senior Workforce Planner, Workforce Planners & Apprentices. This includes the development and appraisal process for the team and all professional development.
- Responsibility for the scheduling and communication with our casual and zero workforce, ensuring duties are filled with appropriately trained and qualified personnel. A clear understanding and strategy around the approach to high profile events includingBirmingham Commonwealth Games
- Proactive reporting on deployments, costings, and compliance, in line with OCS and Client Policies and Procedures.
- Identifying training needs and recruitment needs, forecasting deliverables, and working alongside our HR Teams to ensure we have the right people at the right time.
- Managing our use of agency alongside Head of Service and establishing relationships and KPI’s with agency partners.
- Management of our casual and zero workforce, supporting with HR matters including sickness, absence & disciplinary.
- Creating working groups across OCS Venues & Events to seek better ways of working and a collaborative approach.
- To support and develop the communication and engagement strategy for our casual and zero workforce including internal communication & reward and recognition.

What you’ll need
- Experience of working with high volumes of staff across an array of different service streams (essential).
- Knowledge and experience of Time & Attendance systems (essential).
- An understanding of the events business (desirable).
- An understanding of Facilities Management (desirable).
- An understanding of casual and zero workers (desirable).

What will you get in return?
- A pension scheme
- to save for the future - eligibility rules apply
- Access to high street discounts
- Access to low interest loans
- Recognition scheme 'OCS Stars’- monetary rewards given to top performers
- Training and Development
- apprenticeships, e-learning, English as a Second Language and our award nominated 'Impact’ Programme
- Long Service Awards
- Cycle to work scheme
- discounted bicycles
- Access to our Employee Assistance Programme
- 24-7 Wellbeing Support

Why join OCS Group Ltd?

OCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.

We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.

OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves. We offer job stability and are committed to developing our colleagues by offering more than just a job. We are a financially stable business who continuesto be privately owned since its inception in 1900.

We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.

We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship programmes, ranging from Level 3 qualifications in customer service to degree programmes in Leadership. If youwant to develop you career, OCS is a great choice.

OCS offers the family feel of smaller organisations although large enough to offer so many opportunities. We recognise your efforts and contribution and show our appreciation through a variety of reward schemes which in turn results in our colleagues stayingwith OCS. Our business is the family you can choose, and our people stay for the friendships, opportunities, and career fulfilment we offer.

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