Member Services Assistant

4 months ago


Orpington, United Kingdom MetFriendly Full time

Job Advert

Location: Orpington

Pay: £24,000 p.a. pro rated

20% bonus based on KPI

We are looking for Member Service Assistant to join our busy team.

The job can be either 3 days a week or job share.

**Key Responsibilities**

Deal with both inbound and outbound telephone calls from members and business partners quickly and accurately. Excellent communication skills are essential.

Delivering outstanding experiences by providing practical financial solutions.
- Focus on timeliness and quality in line with the Member Promise.
- Respond to 1:1 and call back requests within the agreed Service Legal Agreement

Process all external post received and distribute/action accordingly.

Data input in Affinity membership
- database and scanning of member correspondence.
- Processing of both member contact forms and prize draw forms.

Proactively address opportunities for members to increase contributions or expand portfolio of products and for members withdrawing, provide the opportunity to continue savings or replace products.
- Record and follow up on member and prospect interactions and provide support where necessary.

Help drive service improvement whilst maintaining detailed processes and procedures.

Any other duties as required by the Chief Executive Officer.

**Key Soft Skills/Behaviours**
- Member focused with good understanding of their needs.
- Forward thinking with ability to plan and organise.
- Knowledgeable and reliable.
- Team Player.
- Good interpersonal skills to support both members and colleagues.
- Passionate, positive, and enthusiastic.
- Ability to use initiative.

**Essential Skills/Competences**
- Customer service or financial services experience - two years or more in a similar environment.
- Good skill level with MS Office package and computer literate.
- Target driven - ability to work within service standards.
- Time management.
- Adaptable and flexible to deal with fluctuations in workload.



  • Orpington, United Kingdom MetFriendly Full time

    Job Advert We are looking for Member Service Assistant to join our busy team. The job can be either 3 days a week or job share. **Key Responsibilities** Answer and deal with telephone calls from members and business partners quickly and accurately. - Focus on timeliness and quality in line with the Member Promise. - Respond to 1:1 and call back requests...


  • Orpington, Greater London, United Kingdom King's College Hospital NHS Foundation Trust Full time

    Position Overview The Assistant Service Manager will play a pivotal role in aiding the Service Manager with the execution of ENT & Audiology services, particularly focusing on achieving the cancer care objectives within the Head & Neck service. This position emphasizes the enhancement of both clinical and administrative teams' performance, contributing...

  • Finance Assistant

    4 months ago


    Orpington, United Kingdom Southside Property Management Services Limited Full time

    **The Role** Position**:Finance Assistant** Employment**:Full-time, permanent** Hours**:40 hours per week** Salary**:£22k to £25k PA plus benefits & bonus scheme** Leave**:20 days per year, plus bank holidays, plus loyalty bonus** Location**:Office based at our Orpington Offices** We are seeking the right person to join our growing Accounting &...

  • Care Assistant

    3 months ago


    Orpington, United Kingdom Asota Services Full time

    **About us** **Asota Services strive in making a difference in people's lives.** **Being a part of Asota services care professionals gives you the opportunity to make a positive impact on the lives of others by providing essential support and assistance.** **Asota services provides Flexibility for all staff, on going training and development, encouraging...


  • Orpington, Greater London, United Kingdom Shepherd Neame Full time

    Bar Team Member OpportunityShepherd Neame is seeking enthusiastic Bar Team Members to enhance our vibrant hospitality team. If you are passionate about customer service and thrive in a dynamic environment, this role could be a perfect fit for you.Our historic venue, Ye Olde Whyte Lyon, has been a cherished community hub since 1626, known for its exceptional...

  • Kfc Team Member

    4 months ago


    Orpington, United Kingdom EG Group Full time

    **Role**:KFC Team Member **Location**:Orpington, BR6 0JW **Hours**:Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**:£10.50 above 18 | £7.05 aged 17 | £6.50 aged 16 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Team Members who can provide outstanding customer service to...

  • Kfc Team Member

    4 months ago


    Orpington, United Kingdom EG Group Full time

    **Role**: KFC Team Member **Location**: Orpington, BR6 0JW **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 above 18 | £7.05 aged 17 | £6.50 aged 16 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Team Members who can provide outstanding customer service...

  • Services Assistant

    3 months ago


    Orpington, United Kingdom Sainsbury's Full time

    Hours will be flexible, earliest start could be 6am and the latest finish could be 11pm. This vacancy is for 12 hours for 1 week and then 30 hours on Christmas week, working on the checkouts. ‘Tis the season to sparkle at Sainsbury’s and make Christmas shine for our customers. It’s our busiest and most magical time of the year so we’re looking for...


  • Orpington, Greater London, United Kingdom David Hutchings Full time

    We are seeking a skilled and enthusiastic Hospitality Team Member to join our team at David Hutchings. As a key member of our team, you will play a vital role in delivering exceptional customer service and ensuring that our customers have a memorable experience.About the RoleProvide warm and welcoming service to customers, ensuring that they feel valued and...


  • Orpington, Greater London, United Kingdom David Hutchings Full time

    We are seeking a skilled and enthusiastic Hospitality Team Member to join our team at David Hutchings. As a key member of our team, you will play a vital role in delivering exceptional customer service and ensuring that our customers have a memorable experience.About the RoleProvide warm and welcoming service to customers, ensuring that they feel valued and...

  • Store Team Member

    3 months ago


    Orpington, United Kingdom Home Bargains Full time

    Job Introduction Our Store Team Members deliver outstanding customer service by greeting customers, assisting with product queries and providing a prompt service with a smile. Store Team Members at Home Bargains cover a range of store duties including customer service, stock replenishment, cash handling and helping to maintain excellent store...

  • Store Team Member

    4 months ago


    Orpington, United Kingdom Home Bargains Full time

    Job Introduction Our Store Team Members deliver outstanding customer service by greeting customers, assisting with product queries and providing a prompt service with a smile. Store Team Members at Home Bargains cover a range of store duties including customer service, stock replenishment, cash handling and helping to maintain excellent store...


  • Orpington, Greater London, United Kingdom Rock managed services Full time

    Job OverviewGas Service and Repair EngineerWe are seeking a skilled Gas Service and Repair Engineer to join our team at Rock managed services. As a key member of our social housing contract, you will be responsible for carrying out boiler service and repairs in social housing.Key Responsibilities:Carry out boiler service and repairs in social housingWork in...


  • Orpington, Greater London, United Kingdom Rock managed services Full time

    Job OverviewGas Service and Repair EngineerWe are seeking a skilled Gas Service and Repair Engineer to join our team at Rock managed services. As a key member of our social housing contract, you will be responsible for carrying out boiler service and repairs in social housing.Key Responsibilities:Carry out boiler service and repairs in social housingWork in...


  • Orpington, United Kingdom Admiral Slots - Luxury Leisure Full time

    Job Role: Night Customer Service Assistant/ Supervisor Hours per week: 40 (4x 10 hour shifts) Hourly rate: £11.92 - £13.92 Shift pattern (if applicable): Night Shift. You must be able to work the Night Shift from 10pm - 8:30 am. You must be fully flexible from Monday - Sunday to work a minimum of 4 shifts per week. If working between the hours of 11pm...


  • Orpington, Greater London, United Kingdom Shepherd Neame Full time

    About the RoleWe are seeking a part-time Bar & Restaurant Team Member to join our team at Ye Olde Whyte Lyon, an historic community pub in Faversham, Kent. As a key member of our team, you will play a vital role in delivering exceptional customer service and ensuring that our customers have a memorable experience.Key ResponsibilitiesProvide a warm welcome to...


  • Orpington, Greater London, United Kingdom Shepherd Neame Full time

    About the RoleWe are seeking a part-time Bar & Restaurant Team Member to join our team at Ye Olde Whyte Lyon, an historic community pub in Faversham, Kent. As a key member of our team, you will play a vital role in delivering exceptional customer service and ensuring that our customers have a memorable experience.Key ResponsibilitiesProvide a warm welcome to...

  • Domestic Assistant

    3 months ago


    Orpington, United Kingdom NHS Property Services Full time

    We have a fantastic opportunity for a permanent part-time, **Domestic Assistant/cleaner **join our team based at Orpington - Orpington Health & Wellbeing Centre - 15 hours per week - Monday Friday 6pm-9pm - £12.64 per hour - no DBS required **About the role**: - This role will deliver a full cleaning service within NHS Property Services premises in...


  • Orpington, Greater London, United Kingdom Shepherd Neame Full time

    We are seeking a skilled and enthusiastic Hospitality Team Member to join our team at Shepherd Neame. As a key member of our team, you will play a vital role in ensuring that our customers receive a warm and welcoming experience in our historic community pub.About the RoleProvide exceptional customer service, ensuring that every customer feels valued and...


  • Orpington, Greater London, United Kingdom Shepherd Neame Full time

    We are seeking a skilled and enthusiastic Hospitality Team Member to join our team at Shepherd Neame. As a key member of our team, you will play a vital role in ensuring that our customers receive a warm and welcoming experience in our historic community pub.About the RoleProvide exceptional customer service, ensuring that every customer feels valued and...