Dental Receptionist

**Receptionist Job Description**

**Reporting to**:
The Principal Dentist and the Practice Manager

**Responsibilities**:
The Receptionist is the first point of contact for patients and visitors to the practice. Therefore, it is imperative that anyone working in reception should command a professional, friendly, polite and welcoming manner. As part of the dental team, the Receptionist's role is to assist in the smooth and efficient running of the practice, as well as to adhere to protocols at all times in line with company strategy, goals and values.

**Customer Service**
- Greet and care for all patients and visitors to the practice in a polite and courteous manner at all times
- Be aware of and maintain patient confidentiality
- Notify providers of the patient’s arrival
- Schedule appropriate appointments, liaising with the provider where necessary
- Accurately maintain file records and update information from patients
- Ensure medical history forms are signed and updated
- Provide courtesy calls to patients where necessary
- Ensure patients receive any necessary paperwork
- Ensure appropriate treatment estimates have been signed by the patient/patient’s guardian
- Record on the computer all relevant conversations with the patient
- Handle complaints in accordance with the practice complaints procedure
- Promote a professional image of the practice at all times and be knowledgeable about the services the practice provides

**Business Focus**
- Monitor the appointment book in order to maximise the available appointment times
- Encourage patients to give as much notice as possible if they needs to cancel or rearrange appointments particularly for longer appointments
- Collect monies from patients for treatment and record receipts
- Report any equipment breakdowns to the practice manager or troubleshoot to get equipment working again
- Maintain stocks of the sundry products sold by the practice and ensure stock is ordered as necessary
- Promote private dental insurance option to patients and take responsibility for online enrolment of patients
- Ensure that patients with outstanding treatments are contacted

**General**
- Follow all procedures and protocols in the Reception Manual
- Maintain reception as a welcoming, pleasing and orderly area
- Sell sundry healthcare products and give advice where necessary under recommendations by the practice clinical staff
- Ensure that the health and safety policy of the practice is adhered to
- Anticipate patients’ anxieties and put them at ease

The working hours will be:

- 30-38 hours week

Combination of shift patterns from:

- Monday 08:45 to 17:45

Tuesday 08:45 to 17:45

Wednesday 08:45 to 17:45

Thursday 08:45 to 17:45

Friday 08:45 to 14:45

Alternate Saturdays 08:45 to 14:45 required

A degree of flexibility will be required to assist in the smooth running of the practice

**Job Types**: Full-time, Part-time

Pay: From £11.44 per hour

Expected hours: No less than 30 per week

**Benefits**:

- Company pension
- Employee discount

Schedule:

- Monday to Friday
- Weekend availability

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Receptionist: 1 year (preferred)

Work Location: In person

Application deadline: 12/05/2024
Reference ID: Reception - April 2024