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Part-time Operations Assistant

4 months ago

Baldock, United Kingdom RSPCA Herts East Full time

RSPCA Hertfordshire East branch is an independently run charity that helps provide animal welfare throughout a designated area of Hertfordshire.

This is a vital and varied role where no one day is ever the same. We are seeking someone who is a fast learner and who can work with a minimum of supervision.

This is a growing role that will adapt and change over time, initially, the core responsibilities will include the following:
- Office support: handling calls, maintaining phone records, updating information on Animal Shelter Manager, recording details of lost & found animals, creating social media posts, maintaining posts and animal profiles on our website
- Volunteer recruitment: assist with volunteer recruitment, help to maintain volunteer records, training, and provide ongoing support.
- Animal Welfare: Assist with animal intake, organising paperwork, arranging veterinary care for branch animals, organise boarding with fosterers or boarding facilities, assisting with behavioral and welfare checks of animals in our care, and help with rehoming of branch animals.
- Van driving: Help to transport animals between boarding facilities and veterinary appointments, move animals to other centers, and occasionally assist with the transport of owned animals needing veterinary treatment
- Fundraising & Education: Assist with sourcing suitable fundraising events, help with preparation, and participate in fundraising activities, help with educational talks
- Social Media - Manage the branch social media accounts

Experience & Job Knowledge

Proven experience of:

- Working with animals
- Strong knowledge and experience of animal behavior and husbandry, particularly cats

Skills & Competencies
- Ability to build successful relationships quickly
- Excellent written and oral communication skills
- Computer literate
- Effective time management
- Ability to manage own workload
- Valid full UK driving license

Personal Qualities
- Passionate about animals
- Enjoys contact with volunteers and members of the public
- Ability to think of creative solutions to operational issues
- Self-motivated, able to work under own initiative
- Ability to be able to work well under pressure and remain focused while delivering results
- Emotional resilience
- Trustworthy and conscientious
- Sympathetic to the aims of the RSPCA

Special Circumstances
- Prepared to work some unsociable hours and weekends/public holidays - whilst this shouldn’t be a regular requirement we cannot predict when animals will need assistance so it is important that there is a degree of flexibility.
- Prepared to travel to different sites in the Branch area as part of the role

Desirable Criteria:
Experience & Job Knowledge
- Working with volunteers
- Health & Safety legislation
- Public Relations
- Working in a previous animal welfare/rehoming role
- Good understanding of GDPR

Skills & Competencies
- Knowledge/experience of the RSPCA
- Experience of using a database, such as the ASM system

Experience
- Previous work within the animal industry preferred

Licence/Certification:

- Full UK driving license

**Job Type**: Part-time
Part-time hours: 20 per week

**Salary**: £9.50 per hour

**Benefits**:

- On-site parking
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Baldock, SG7 6NG: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Baldock, SG7 6NG