Customer Service Advisor
14 hours ago
**Customer Service Superstars wanted to join a fantastic local Insurance team based in the heart of Redhill.**
My client is looking for customer focused individuals who genuinely care about helping others and are passionate about providing the best possible customer experience to their customers.
They have been rated 'excellent' on Trustpilot. Its’ safe to say, their staff put their heart and soul into looking after their customers and want you too as well. If this sounds like you and you want to be part of a fantastic team, please keep reading andapply 4 days at home 1 in the office
**What the Customer Service Advisor will be doing **.
**What the Customer Service Advisor should have experience in.**:
- Experience of providing excellent customer service is a must
- You'll be cool and calm under pressure
- You'll have excellent attention to detail and want to obtain regular feedback to enable continuous personal growth and development
- You’ll want to actively contribute to building a fantastic, caring and inclusive culture is a must
- You’ll be tech savvy, think outside the box and always look for efficiencies in everything you do
**Job Duties/Responsibilities of the Customer Service Advisor**:
- Respond promptly in an enthusiastic manner, to customer enquiries relating to their insurance policy.
- Ensure the delivery of the highest possible levels of customer care and look to retain and convert renewal policies, justifying changes to the policy from the previous year to the customer.
- Listen to customer requirements and process requests including renewals, dealing with complaints, handling general enquiries, providing policy/product information.
- Handle objections with effective feedback and provide responses using empathy.
- Capture information on the system with the highest level of attention to detail.
- Comply to insurance regulatory body guidelines.
- Working as a team member of the department as well as the wider business, provide support for other Operational areas as required.
**More details about the position.**
Hybrid Working - 1 day from the office based in Redhill and 4 days from home, you decide how you want to work
Hours of work - Monday to Friday between the hours of 8.00am - 5.30pm (08:00-16:30 or 09:00-17:30) and 1 in 6 Saturdays from 9.00am - 12.00pm as time in lieu.
**DON’T DELAY - APPLY TODAY
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