Advocacy Support Officer

1 month ago

Neath, United Kingdom Citizen Voice Body for Health and Social Care Wales (operating name Llais) Full time

Llais is a new national, independent body set up by the Welsh Government to give the people of Wales a say in how they receive their health and social care services.

Job Overview

Our role is to engage with and listen to the patients and public of Wales. We do this by reaching out to people in their local communities, hearing their views and understanding their experiences of health and social care. We will feed back to decision-makers to help shape and influence future services.

Are you passionate about improving health and social care services in Wales?

A fantastic opportunity has become available at Llais Neath Port Talbot and Swansea for Advocacy Support Officer, Band 4, 30 hours per week.

This role is primary based in the Llais Neath Port Talbot and Swansea Region office. This is hybrid role, with both remote and office-based working.

The ability to communicate in Welsh is desirable.

Main Duties of the job

The post holder will be the first point of contact to members of the public who wish to make a complaint/ raise concerns about any aspect of their NHS and social care, service or treatment.

The post holder will be an experienced administrator, providing comprehensive support to the Complaints Advocates including arranging meetings, and taking minutes and drafting paperwork. The post holder will co-ordinate the work of the advocates, ensuring that cases are dealt with in a timely manner.

The post holder will also attend client a meetings to support the advocate by making a note of key issues which will later be used to prepare correspondence.

The post holder will be responsible for preparing regular reports for Llais by analysing data from multiple sources, ensuring that areas of concern are reported to the Regional Director for remedial action and to inform future work

Working for our organisation

Everyone at Llais believes people and communities in Wales should lead happy, healthy lives where they get the health and social care they need in a way that works best for them. We believe this can only happen by raising the power and influence of their voices in shaping people-centred health and social care services.

That is where you come in Are you looking for the opportunity to join a new, passionate organisation, and contribute to the improvement of health and social care services here in Wales?

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