Ward Clerk

**Job overview**:
We are looking for a Band 2 Ward Clerk to work on Ward M3 at Salford Royal Hospital. The position is Monday to Friday working between the hours of 8am-4pm.

Ward Clerks provide administrative support to the ward. This includes answering telephone calls, updating confidential patient data, making follow up appointments, liaising with medical secretaries, admitting and discharging patient on electronic systems, ordering stationary.

You may also be required to support the Phototherapy Unit attached to the Ward.

**Main duties of the job**:

- Act as ward receptionist and greet patients and visitors, including those with communication difficulties, on arrival to the ward in accordance with Trust standards and expectations.- Ensure that patients are shown to designated waiting areas, bed areas or bays and give information packs and/or leaflets where applicable.-
- Ensure that patient’s notes and other documentation are prepared and managed confidentially- Take responsibility for accurate data entry and retrieval via computer e.g, Patient centre EPR and other systems.- Ensure that discharged patient notes are returned promptly to appropriate secretaries or medical records department, including case note tracking.- Arrange follow-up appointments if required.- Ensure that patient admission documentation is maintained appropriately and that a record is kept of clinical activity, as required.- Ensure that stationery/supplies are ordered as necessary.- Ensure that patient’s notes on waiting lists are made available prior to admission.- Ensure that information is relayed appropriately to the multi-professional and/or multiagency teams to ensure the safe discharge and follow-up of patients.- Report/requisition broken or faulty equipment and furnishings within the ward/department**Working for our organisation**:
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- Maths and English GCSE level A-C

**Skills**:
**Essential criteria**:

- Good communication skills (written & verbal)
- Keyboard/Computer skills/ability to input and retrieve data on computer.
- Organisational skills
- Able to work under own initiative and also ability to work within a team
- Ability to deal with difficult situations both on the phone and face to face

**Experience**:
**Essential criteria**:

- Substantial admin/office experience

**Knowledge**:
**Essential criteria**:

- Understand the need for confidentiality
- We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.

The Northern Care Alliance NHS Foundation Trust (NCA) serves a diverse population, and each Care Organisation works hard to ensure all services are accessible and fair.

We respect the value of difference. So, our aim is to employ a workforce representative of the communities we serve. Regardless of age, disability, gender, marital status, trans status, pregnancy and maternity, race, sexual orientation, religion or belief, all are welcome.

**Employer certification / accreditation badges**:
**Applicant requirements**: