Customer Service Consultant
2 weeks ago
**Job Title**: Customer Service Consultant (Money Confidence Expert)
**Function**: Branch
**Location**: Stonehaven
**Salary**: £24,307 (£22,300 base plus cash allowance of £2,007) plus excellent benefits
**Closing Date**: 4 August 23
At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community".
We are looking for someone who is passionate about customer experience.
We’re looking for a Money Confidence Expert who is passionate about helping personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. You’ll build and deepen customer relationships by getting to know about them and their unique needs. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
What we need today
To make sure you’re set up for success you’ll already have these skills and experience:
Be great with people, have a talent for talking to people both in person and over the phone
Have a flair for understanding what customers need and the best way to support them with their current and future goals
A desire to create a brilliant customer experience ever y time
Be a strong team player with a collaborative approach, working together to ensure the customer is always at the heart of everything you do.
Are an expert in being Digital inside and out, embracing assisted self-serve helping customers digitally using their own device or branch tablets with our online banking and mobile App.
What we need tomorrow
It takes more than experience to be successful in the role. With development and coaching from us, you will:
Understand how you can help TSB achieve its Corporate Objectives
Be flexible and adapt your plans to when your customer needs you
Build and maintain your knowledge of all TSB products and services
Embrace the new ways of working and embed the money confidence activities
So, if this sounds right up your street, come and join our team. We make things happen
We are TSB. Life Made More.
Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone, Every day.
Did our job advert catch you eye, but you don't meet all the requirements? Don't let that put you off. If you meet some of the requirements and have an open curious mindset, we'd love to hear from you.
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