Client Service Specialist

3 weeks ago


Edinburgh, United Kingdom HSBC Full time

Client Service Specialist (fluent in French)
- Global Liquidity and Cash Management

Some careers offer brighter prospects than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Liquidity and Cash Management is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated in country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced individual to join this team in the role of

Senior Implementation Consultant role is based within the Global Liquidity and Cash Management (GLCM) Implementation Team, whose purpose is to on-board and implement the suite of GLCM Products and Services to Commercial Banking (CMB) clients. The wider Client Management team incorporates Client integration, Client Implementation and Client Service.

This role is based in Edinburgh

In this role, you will:
- Supporting the delivery of client service excellence as well as effectively managing any risks and issues-
- Manage and resolve day to day queries from regional clients-
- Establish and maintain excellent working relationships with clients and key internal and external stakeholders-
- Supporting dedicated Account Managers & Client Service Team Leaders, where applicable, identifying and introducing service improvements to improve the overall client experience-
- Assisting with resolving complaints and escalations and be able to recognise when a problem or query should be transferred to another department or a more senior member of staff-
- Encouraging clients to utilise digital self-service tools where possible to improve client experience Requirements

To be successful in this role you should meet the following requirements:
- Must be Fluent in French-
- Prior experience working in a client facing or client service role-
- Experience of building and managing complex relationships with major clients-
- Experience of planning and prioritising own time effectively, aware of responsibilities and committed to delivering these efficiently.-
- A proactive, can do attitude and a willingness to learn.-
- Relevant product knowledge including knowledge of cash management products and services
- _desired but not essential_- Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way.You’ll achieve more when you join HSBC.

When joining HSBC Commercial Banking UK, you will become a valued member of our team, we take the time to get to know you and there will be many tailored development opportunities along the way to support your career to grow as much as you want. We can offer you a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity, shared parental and adoption pay, and support when you return to work, and a contributory pension scheme with a generous employer contribution. But this is only the start, we work closely with our colleagues to understand their life balance needs and we support them with several schemes and initiatives. We can’t wait to tell you about our ways of working, wellbeing agenda and our healthiest human system

Recruitment Helpdesk:
Telephone: +44 2078328500


  • TIG Welder

    5 days ago


    Edinburgh, United Kingdom Client Full time

    TIG Welder / Fabricator (Full Specialist Training)£35,000 - £37,000 + Overtime + Full Specialist Training + Clear Progression Path + Days + Flexible Hours + Excellent Company BenefitsIdeally Located: Edinburgh, Musselburgh, Dalkeith, Bonnyrigg, Prestonpans, Haddington, Newtongrange, Loanhead, ETCAre you a Welder Fabricator with TIG experience looking...


  • Edinburgh, United Kingdom JPMorgan Chase Bank, N.A. Full time

    Each Client Service Specialist (CSS) is regionally aligned to bankers and their client base. You would be part of a collaborative and integrated team within the Private Bank providing our clients with market-leading day-to-day service. Some examples of your daily responsibilities would be: executing cash movements, monitoring overdrafts and cash balances,...


  • Edinburgh, United Kingdom Client Full time

    Field Service Engineer (FULL TRAINING)Covering Scottish patch (Ideally located in Edinburgh or near Central Belt)£30,000 - £34,000 + Overtime + Vehicle + Full Product Training + Progression + Development + BenefitsAre you a Field Service Engineer with basic electrical knowledge looking to join a multi-national, market leading company where you will be...


  • Edinburgh, United Kingdom JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Each Client Service Specialist (CSS) is regionally aligned to bankers and their client base. You would be part of a collaborative and integrated team within the Private Bank providing our clients with market-leading day-to-day service. Some examples of your daily responsibilities would be: executing cash movements, monitoring overdrafts...


  • Edinburgh, United Kingdom HSBC Full time

    Some careers have more impact than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC Global...


  • Edinburgh, United Kingdom HSBC Full time

    -Job description Some careers have more impact than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...

  • Client Specialist

    3 weeks ago


    Edinburgh, United Kingdom McEwan Fraser Legal Full time

    Due to business demand and a focus on continued success, we are currently looking for Client Specialists to join us in our Edinburgh Head Office. If you’ve ever been told you’re a great listener and you enjoy dealing with people, this is an ideal opportunity. As an added bonus, you will gain valuable, hands-on property experience in this fast-paced...


  • Edinburgh, United Kingdom JPMorgan Chase Bank, N.A. Full time

    A Private Banking Client Service Specialist (CSS) is the primary contact for all service related needs of a Private Banking client. A CSS works with bankers, investors, various product specialists, mid-office and operations teams to deliver a seamless and integrated experience to our clients across all Private Banking products Each CSS is regionally aligned...


  • Edinburgh, United Kingdom Stafffinders' Client Full time

    We are working with a thriving dental practice based in the heart of Edinburgh, seeking a dedicated and professional Qualified Dental Nurse to join their team. The ideal candidate will have excellent clinical and interpersonal skills, a friendly and welcoming manner, and strong teamwork abilities. Responsibilities in your new role as a Qualified Dental...


  • Edinburgh, United Kingdom Meraki Full time

    **Client Service Associate** **Competitive Salary** **Permanent** **Edinburgh** Meraki Talent is currently working with a leading financial services firm, which is seeking a talented and dedicated individual to join their team as a Client Service Associate. In this role, you will work closely with esteemed Client Directors, providing support to our new...


  • Edinburgh, United Kingdom Ardohr Limited TA CreDec Full time

    CreDec is a payments technology innovator, providing solutions to the UK accountancy industry and SMEs and is a regulated provider of Open Banking services, making big technology available to all sizes of businesses. We are looking for someone to join our Edinburgh-based Client Services team to liaise with prospective clients, assist with on-boarding, and...


  • Edinburgh, United Kingdom Meraki Full time

    Meraki Talent are currently looking to recruit an experienced Private Client Assistant/Administrator within a leading investment management business. This specific role will suit an individual who is eager to progress within the financial services space whilst forming strong relationships with clients and working alongside key business stakeholders. Key...


  • Edinburgh, United Kingdom CleverHR Full time

    We have an excellent opportunity to join this well respected, leading Financial Planning firm. The company provide financial advice to both private and corporate clients, helping them navigate across the full spectrum of products. This includes retirement planning, investment planning, workplace pensions and various insurances. **Key...


  • Edinburgh, United Kingdom Aon Full time

    Client Service Advisor - Commercial Insurance - (Glasgow or Edinburgh, UK) We’re Hiring! Do you thrive in a fast-paced environment? Do you want to explore innovative risk solutions and support businesses across various sectors in the UK and wider? Aon Glasgow are hiring! This role is a hybrid role, it could be based in Glasgow or Edinburgh and is a great...


  • Edinburgh, United Kingdom JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** The IBOR (Investment Book of Record) team, specifically, provides a single, accurate investment portfolio upon which to base investment activities around and is the basis for multiple views of positions for front-office functions. IBOR is not simply a data repository supporting the investment function though, it is a processing engine...


  • Edinburgh, United Kingdom CleverHR Full time

    **Client Services Associate** **Location: Edinburgh, City of Edinburgh** **Responsibilities**: - Greet clients and provide them with a friendly environment to interact with our team - Answer phone calls and take messages while checking in clients into the office - Answer general questions about policies and procedures - Create invoices and prepare payment...


  • Edinburgh, United Kingdom Magnit Full time

    Client Services Consultant (CSC) is responsible for the efficient delivery of Magnit’s services to our clients. This position will work closely with vendors (panel suppliers), client hiring managers and cross-functional teams, utilizing the VMS tool to ensure smooth service delivery. What You Will Do • CSC is responsible for the day-to-day delivery...


  • Edinburgh, United Kingdom eFinancialCareers Full time

    **Who we are looking for?** **Why this role is important to us** The team you will be joining is a part of State Street Global Delivery (SSGD). SSGD gives clients and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration andshareholder recordkeeping, to...


  • Edinburgh, United Kingdom Magnit Full time

    Job Description Who We Are Magnit is the evolution of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit’s integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team...


  • Edinburgh, United Kingdom Magnit Full time

    Who We Are Magnit is the evolution of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit’s integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our...