CRM Assistant

3 weeks ago

Birmingham, United Kingdom Birmingham City University Full time

**Location**:

- University House**Salary**:

- £23,502 to £25,545 per annum- Permanent**Post Type**:

- Full Time**Release Date**:

- 03 May 2023**Closing Date**:

- 23.59 hours BST on Wednesday 17 May 2023**Reference**:

- 052023-242As part of a newly expanded CRM team, the post holder will play a role in ensuring the success of our CRM strategy. Reporting to the CRM Manager, the Assistant will support in ensuring our campaigns contain engaging and high-quality content that tells a compelling story. The post holder will be confident in reporting on data within the CRM system and the performance of our campaigns.

**Main Responsibilities**:

- Assist with day-to-day administration of our CRM system including managing contact information, duplicate contacts, maintaining segments, manual data imports and processing erasure requests to ensure we comply with GDPR.
- Contribute ideas for digital content and CRM communication plans.
- Publishing content as required using the CMS and CRM system.
- Support in recruitment event administration within the CRM system and managing bookings.
- Proactively deal with enquiries received by the team whether data requests or event booking enquiries.
- Regularly review our data and performance of content and communication plans supporting the team to interpret insights and constantly improve.

**Key Requirements**:

- Knowledge of Microsoft Dynamics is an advantage, although use of any CRM system is essential as you ensure that data in the system is up-to-date and collected correctly.
- Understanding of how to segment within the database and able to uncover and correct any issues that arise.
- Copywriting and strong proofreading experience, with the ability to change tone of voice depending on the audience, and professionally feedback any copy changes to colleagues.
- Knowledge of GDPR is essential, as is ensuring its compliance within our data.

You will be joining an ambitious Marketing and Communications team, responsible for attracting students to study with us at an exciting period in the Birmingham City University story. We are a major part of the transformation of Birmingham, with a £340m investment in two superb campuses at the heart of this great city. With an ambitious Vice-Chancellor in post, alongside a high-profile Chancellor, Sir Lenny Henry, there has never been a better time to be part of Birmingham City University.
- In return we offer the below benefits:

- 32 days annual leave, plus bank holidays
- 1 volunteer day a year
- Employers Pension Contribution
- Contracted 37 hours per week
- Early finish Fridays (half an hour early)
- Hybrid working pattern (currently minimum 3 days on campus)
- Fun and vibrant city centre location
- Discounted membership to The Doug Ellis Sports Centre
- Childcare voucher scheme
- Cycle to work scheme
- Costco membership available
- Eye care and voucher scheme
- Learning and training opportunities
- Access to student discounts across a range of High Street/Online Retailers

**Further details**:

- Job Description

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