Current jobs related to Triage Officer - Bridgend - Bridgend County Borough Council

  • Call Handler Advisor

    3 months ago

    Bridgend, United Kingdom Engage Recruitment Group Full time

    **Job Purpose** To participate in the day to day operations of the On Call team by providing adminstrative and customer service support for allocated calls/tasks, including inbound triage calls to assist customer's with emergency travel issues, from serious medical and security emergencies, to lost passports and missing luggage. You will be responsible for...

Triage Officer

3 months ago

Bridgend, United Kingdom Bridgend County Borough Council Full time

37 hours per week

Fixed term up to 31st March 2025

The Triage Officer will be responsible for creating and maintaining relationships with partners to generate leads so that all potential employability participants in Bridgend are put through the Triage process ensuring the correct provision is recommended. There will be a need to develop referral pathways with other provision and to develop innovative ways, including community engagement, to ensure the maximum numbers of referrals to Employability Bridgend are reached thus ensuring that engagement targets are met.

The post holder will provide initial support to clients through a robust assessment process before making a decision based on gathered evidence to refer to an appropriate employability provision essentially using a range of experience, skills and techniques to support vulnerable people. There will also need to have a detailed knowledge and understanding of all projects and opportunities in Bridgend so that clients can be ably supported to increase their employability prospects.

In particular, the Triage Officer will liaise with employability provision across the county borough and will play a key role in ensuring processes and systems are in place for effective monitoring of referrals into Employability Bridgend during the pre-enrolment stage. There will be an adherence to accurate record keeping, along with other team members, in line with Welsh and UK Government funding standards.

The Bridgend Employability Programme has the ambition to challenge poverty created by both working and not working to secure a better outcome for local people. Do you want to join us?

The ability to greet customers through the medium of Welsh is a requirement for this post.

Protecting children, young people or adults at risk is a core responsibility of all council employees.

Closing date: 12 June 2024
Shortlisting date: 14 June 2024
Interview date: 04 July 2024

Benefits to working at Bridgend County Borough Council

Job Description & Person Specification

Send to a friend

**Job details**:
Job reference
- 16434

Date posted
- 30/05/2024

Application closing date
- 12/06/2024

Location
- Bridgend County Borough Council

Salary
- £29,269 - £30,296 per annum

Contractual hours
- 37

Basis
- Full time

Job category/type
- Other

Attachments

Blank