Call Handler Advisor

3 months ago


Bridgend, United Kingdom Engage Recruitment Group Full time

**Job Purpose**

To participate in the day to day operations of the On Call team by providing adminstrative and customer service support for allocated calls/tasks, including inbound triage calls to assist customer's with emergency travel issues, from serious medical and security emergencies, to lost passports and missing luggage.

You will be responsible for managing various types of emergency, medical and travel cases and facilitating payments for airline tickets, emergency travel needs and in some cases funeral home expenses.

The global response centre is set out to help customers when in need and is a unique opportunity offering long-term progression routes

**Working Hours**

Monday - Friday 09:00 - 17:00
- Motivated with good interpersonal, and communication skills
- Enthusiasm, tact, diplomacy, and flexibility
- Keyboard/PC and general Microsoft ‘office’ skills, particularly Excel
- An awareness and demonstrated willingness to practice customer care and quality philosophies

**Company Benefits Package**
- Salary starting at £24000 - £26500 depending on experience
- 35 hour working week Monday - Friday (1 hour lunch)
- Annual performance bonus
- £360 per year wellbeing payment (£30 per month)
- Private Healthcare
- 10% total pension (non-contributary)
- 25 days holiday + bank holiday (increased allowance for long term service)
- Fresh fruit provided daily

INDHP
- Team lunches + days out

INDLP

**Salary**: Up to £28,500.00 per year

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: CSA-01



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