Police 999 / 101 Call Handler in Bridgend

1 month ago


Bridgend, United Kingdom South Wales Police Full time

Police 999 / 101 Call Handler - Incident Risk and Resolution Officer

Salary: £24,921.00 per annum basic during initial training. On commencement of shift working rising to £29,874.00 and annual increments rising to £35,848.80 which includes 20% shift allowance. In addition claimable enhancements for weekend working

Responsive round the clock, the Public Service Centre (PSC) is at the very heart of our work and operations.

It handles all incoming emergency and non-emergency telephone calls from the public, so the work is both rewarding and essential to safeguarding the communities of South Wales. The PSC takes over 2000 calls a day and no two calls are ever quite the same, including serious crime, sudden deaths, traffic collisions and missing vulnerable persons.

South Wales Police are seeking to recruit a number of full-time Incident Risk and Resolution Officers from all areas of the community, and we would encourage applications from diverse minority groups, to work within our innovative Public Service Centre in South Wales Police Headquarters, Bridgend.

This full-time position will offer you the exciting opportunity to work within our dynamic Public Service Centre. We will build upon your skills and abilities and teach you to respond to emergency and non-emergency calls in the best possible way and deliver a quality service to the communities of South Wales.

This is a challenging job where we require unique resilient individuals that can work under pressure, prioritise workloads and use their initiative, whilst managing sensitive and sometimes distressing calls. Individuals need to understand the importance to provide a good quality and prompt service to customers. In return, you will have an immensely satisfying job where you are making a significant contribution to safeguarding the communities of South Wales. 

You will be required to work 24/7 shifts. You will be required to work a shift pattern, which consists of working a combination of eight, nine- and ten-hour shifts over a 24/7 period for six days which will include morning, afternoon and night shifts, followed by four rest days.



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