Therapy Program Operation Lead

6 months ago

Bracknell, United Kingdom Create Hope Full time

**Create Hope’s Vision**:
We support families’ emotional needs, giving people a safe space to explore and express their feelings, explore relationships and challenge communications, process past hurts, develop self-awareness and empathy, and move towards the changes they need to make.

As a Christian charity we work with people of all faith and non-faith backgrounds. Create Hope’s aim is to reach out to people and enable them to find their voice through creativity. It is about individuals; showing people they matter, that everyone matters. The hope is to make a difference in someone’s life; helping them see beyond their troubles.

**About you**:
You will be a passionate, highly motivated, confident person. With excellent managerial and communication skills, alongside a heart for the work we do.

**Main objectives of job**:
To overcome and resolve challenges in regard to growing the charity, working closely with the CEO to implement our strategic plan.

To collaborate with CEO on future CPD training development and delivery for staff, schools, and agencies

To grow the reach and impact of our therapeutic services across all our programmes.

To create a welcoming, efficient service delivery for our clients, families and referrals.

**Main duties**:
Leadership and Management
- Oversee all the operational delivery of the charity.
- Manage the day-to-day running of our therapy hub in Bracknell.
- Support CEO with the launching and oversite of new centres.
- Manage therapy staff working across our centre and school sites.
- Problem solve and implement our strategic plan.
- Recruit, train, and manage volunteers for the charity.

Communications and Marketing
- Manage all contracts with schools and other providers.
- Manage referrals for all services across the charity.
- Maintain and build relationships with external stakeholders.
- Laise with funders, donors and supporters increasing the awareness and support for the charity.
- Be responsible for our communications of our therapy programmes across the charity.
- Promote the charity and events and create networking opportunities.

Administration
- Manage the administration of the charity.
- Ensure all staff and volunteers are aware and up-to-date with all the charities policies and procedures and adhering to these.
- Research and implement systems to help the day-to-day running of the charity.

Other Duties:

- Work flexibly to cover the needs of the charity.

**Person Specification**:
**Skills/qualifications**:

- Strong planning, organisational and time management skills
- A proven high standard of communication skills, including written, oral, presentational, and interpersonal skills.
- Self-motivated and able to work independently.
- Problem solver.
- Research skills.
- Inspirational leader
- Experience and understanding of CRM.
- Working knowledge of Excel, word and Gdrive systems.
- Attention to detail.
- Supervision and management experience
- Good people skills, approachable manner, and willingness to invest time into people’s lives.
- Commitment to equal opportunities and Anti
- Discrimination Practice
- Flexible working hours on occasions to meet the needs of the charity.
- Committed Christian and able to fulfill Create Hope’s ethos through their role.
- Car Owner - driver
- **Essential Knowledge and experience**:

- Experience of working with children, young people, and families in a supportive, therapeutic role.
- Experience of developing and managing a frontline service which delivers a range of programmes, support, and services.
- Understanding of up-to-date safeguarding and risk management practises
- Experience of developing partnership working with a range of organisations,
- Experience of multi-agency working, liaising with different agencies, parents, and schools.
- Experience of working within mental health sector and/or supporting people experiencing high levels of emotional distress

**Desirable knowledge, experience, and skills**:

- Experience of recruiting and onboarding of staff and volunteer
- Previous experience of working in the voluntary sector
- Experience of working with Salesforce
- Ability to develop resources and publicity materials.
- Experience of health and safety and fire risk management for premises/office space.
- Managing budgets
- Financial administration experience

**Personal attributes**:

- Ability to maintain professional boundries with professionals, colleagues, volunteer, and families using our services.
- Ability to lead a team through change and growth.
- Employ a flexible, empathetic, and non-judgemental attitude towards those we support.
- Strong team player
- Committed to Create Hope’s mission and ethos.
- Ability to meet deadlines.
- Strong time management/prioritisation skills
- Highly organised

Closing date Friday 11th March at 2330

First Interview week commencing 18th March

Application by CV and covering letter.

**Job Type**: Part-time

**Salary**: £30,000.00 per year

Expected hours: 20

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